October 1, 2019
Introducing KUBRA’s New Podcast, Experience Better: The CX Podcast™!
Customer experience management solutions leader, KUBRA, announces the release of its new podcast, Experience Better: The CX Podcast™, which will uncover the secrets behind great customer experience (CX).
Today, brand giants like Amazon are raising the bar when it comes to creating memorable customer experiences with their quick and responsive service. For most, it isn’t realistic to try to compete on that level, but it doesn’t mean that there aren’t other innovative strategies for delivering superior CX. Every month during the podcast, industry experts will share why customer experience matters and steps that can be taken to increase customer satisfaction. During the podcast, guests will also provide customer experience tips, stories, and best practices.
Some episode topics include:
- The value of customer experience
- The psychology of design and CX
- Chatbots changing customer expectations
- Biometric authentication: the risks and benefits
- Marketing your CX
Podcast host, Alfred Sawatzky, Director of Product Management at KUBRA with more than 20 years of experience as a client solutions and product management director. When Alfred isn’t working with other leaders at KUBRA to improve customer experience technologies, he’s talking about it on our show. Join him each month as he shares his passions and insights for tech and customer satisfaction.
New episodes will air each month and will be available on iTunes, Google Play, Spotify, or your favorite podcasting app. To sign up to receive email alerts when new podcast episodes air, visit http://www.kubra.com/podcast.
KUBRA provides customer experience management solutions to some of the largest utility and government entities across North America. Our portfolio includes billing and payment, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than one billion customer experiences annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of the Hearst Corporation. Visit https://www.kubra.com for more information.