Experience Better
Solutions for
Today’s Customers
From electronic payments to proactive alerts, interactive maps, mobile apps, and printed documents, we do customer experiences better than the rest.
Since our inception in 1992, we have identified unmet problems in the industry and challenged ourselves to solve each in new and unique ways. We have steadily evolved into the most complete customer experience platform available on the market. Today, we provide more than one billion customer experiences annually, reaching over 40% of households in the U.S. and Canada.
What will customer experience management solutions do for you?
Improve Customer Satisfaction
Exceed customer expectations by providing the timely information they need and the self-service tools they want.
Reduce Costs
Optimize operational efficiency and maximize collections with the latest payment technologies and communication channels.
Ensure Compliance
Make sure you’re complying with the ever-changing rules for data handling and communications.
Testimonials
Our Solutions
Billing & Payments
KUBRA offers a complete and fully integrated portfolio of e-billing, e-payment, and print-based solutions for managing the customer billing and payment process.
Alerts & Preference Management
KUBRA offers a comprehensive preference management and automated communications platform, allowing you to share the information your customers want in the way they want to receive it.
Interactive Maps
KUBRA is the industry leader creator of online and mobile maps, providing customers access to information about service interruptions, infrastructure improvements, resource locations and more.
Mobile Apps
KUBRA mobile apps offer your customers the functionality of your website along with mobile-specific features such as push notifications, GPS positioning, and photo reporting.
Artificial Intelligence
KUBRA uses Artificial Intelligence to help customers complete self-service tasks such as paying a bill or reporting a service interruption through channels including Amazon Alexa, Facebook Messenger, text messaging and more.
Utilities
Provide customers the information they need about outages, billing, and payments, as well as self-service tools for managing accounts and energy usage.
Insurance
Manage billing and payments and communicate more effectively with policyholders. At the same time, give your agents the information they need with alerts and document retrieval tools.
Government
Offer tools for managing payments and reporting issues in your area. Use alerts to keep citizens informed and digital document retrieval tools to keep employees up to date.
Get to Know Our Solutions
Recent Blog Posts
E-Billing: The Hero When Postal Service is Unreliable
February 13, 2019
The final stretch of 2018 in Canada was overshadowed by the Canada Post rotating strikes.… Continue reading
KUBRA Announces Technology Trends Powering Up Utilities in 2019
February 6, 2019
KUBRA, the leading customer experience management solution provider, announced a new white paper covering top… Continue reading
Top 5 Sights to See While You're in Nashville for iConnect 2019
January 31, 2019
With this year’s iConnect taking place in the country music capital, there is so much… Continue reading
Recent Tweets
KUBRA @KUBRAway // 26h
SMECO leads the way in outage communications with KUBRA IQ Chatbots. ow.ly/jRlJ30nM4qM https://t.co/esRwNlI6dq
KUBRA @KUBRAway // 48h
If you haven't yet registered for #iConnect19, here are 10 good reasons why you should: ow.ly/9wKT30nLfcJ https://t.co/83qANS1Kpq
KUBRA @KUBRAway // 53h
When the postal service is unreliable due to weather or rotating strikes, e-billing can be the key to maintaining y… twitter.com/i/web/status/1…