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Customer Experiences
are the Foundation of
Customer Satisfaction

From online payments to proactive alerts, web maps, mobile apps, and printed documents, we make customer experiences more efficient and impactful.

Announcement: KUBRA Storm Center 5 Outage Map Provides Crucial Insights During Dangerous Weather

What will customer experience management solutions mean to you?

Improved Customer

Exceed customer expectations by providing the timely information they need and the self-service tools they want.

Reduced Costs

Optimize operational efficiency and maximize collections with the latest payment technologies and communication channels.

Better Compliance

Ensure you’re complying with the ever-changing rules for data handling and communications with KUBRA solutions.


Provide customers the information they need about outages, billing, and payments, as well as self-service tools for managing accounts and energy usage.


Manage billing and payments and communicate more effectively with policyholders. At the same time, give your agents the information they need with alerts and document retrieval tools.


Offer tools for managing payments and reporting issues in your area. Use alerts to keep citizens informed and digital document retrieval tools to keep employees up to date.

Get to Know Our Solutions

Recent Blog Posts

Behind the Scenes: 3 Ways KUBRA Ensures Client Data is Secure

June 21, 2018
We all know what Target, Saks Fifth Avenue, and Forever 21 have in common, and it isn’t that they sell our favorite things. Each of these companies have had their customers’ payment data compromised in a security breach, a situation all too common today. Did you also know that utilities rank among the top five… Continue reading

Voice Continues to be a Game Changer

June 19, 2018
CTO Phil Wiser shares how KUBRA and other Hearst companies are using voice technology to shape the marketplace. I have been fascinated with voice interfaces for quite some time. Dating back to early days of head modeling vocoders and other Bell Lab attempts at a reliable voice based exchange with computers. That has changed dramatically… Continue reading

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Avista Utilities

Avista Utilities @AvistaUtilities // 44h

Download our #outage #app for #iPhone and #Android. Always be in the know if there is an outage that affects you.

Orlando Utilities

Orlando Utilities @OUCreliableone // 51h

Our crews are in the field working diligently to restore power to our customers. We appreciate your patience and un……


KUBRA @KUBRAway // 74h

Visit our blog for a look behind the scenes. We share 3 ways KUBRA ensures client #data is secure.……