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Experience Better
Solutions for
Today’s Customers

From electronic payments to proactive alerts, interactive maps, mobile apps, and printed documents, we do customer experiences better than the rest.

Announcement: KUBRA Outage Maps Viewed 2.2 Million Times During Hurricane Florence

Since our inception in 1992, we have identified unmet problems in the industry and challenged ourselves to solve each in new and unique ways. We have steadily evolved into the most complete customer experience platform available on the market. Today, we provide more than one billion customer experiences annually, reaching over 40% of households in the U.S. and Canada.

What will customer experience management solutions do for you?

Improve Customer Satisfaction

Exceed customer expectations by providing the timely information they need and the self-service tools they want.

Reduce Costs

Optimize operational efficiency and maximize collections with the latest payment technologies and communication channels.

Ensure Compliance

Make sure you’re complying with the ever-changing rules for data handling and communications.


Provide customers the information they need about outages, billing, and payments, as well as self-service tools for managing accounts and energy usage.


Manage billing and payments and communicate more effectively with policyholders. At the same time, give your agents the information they need with alerts and document retrieval tools.


Offer tools for managing payments and reporting issues in your area. Use alerts to keep citizens informed and digital document retrieval tools to keep employees up to date.

Get to Know Our Solutions


Karen Thomas – Asst VP Customer Relations, EPB

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Dante Hill – Manager, Business Technology

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Nicole Swan – Manager Operations, Revenue Control & SOX, PSE&G

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Recent Blog Posts

Is Your Outage Map Outdated? New KUBRA Infographic Checklist Available

September 20, 2018

Outage maps have become a well-known best practice among utility companies, with over 90% offering… Continue reading

KUBRA Outage Maps Viewed 2.2 Million Times During Hurricane Florence

September 18, 2018

In September 2018, Hurricane Florence made heavy landfall along the East Coast of the United… Continue reading

KUBRA Braces for Hurricane Florence

September 11, 2018

KUBRA prepares its teams and systems to support extensive usage of power outage maps and… Continue reading

Recent Tweets

AEP Ohio

AEP Ohio @AEPOhio // 6h

North Columbus Customers: Crews are investigating the cause of the outage in your area affecting about 2,700 custo……

Hydro One

Hydro One @HydroOne // 6h

We appreciate your patience over the weekend as crews worked to restore power to over 370,000 customers & continue……

LG&E and KU

LG&E and KU @lgeku // 6h

As you can see from our outage map, our service area is getting soaked this morning. Please be safe as you head int……