Experience Better
Solutions for
Today’s Customers
From electronic payments to proactive alerts, interactive maps, mobile apps, and printed documents, we do customer experiences better than the rest.
Since our inception in 1992, we have identified unmet problems in the industry and challenged ourselves to solve each in new and unique ways. We have steadily evolved into the most complete customer experience platform available on the market. Today, we provide more than one billion customer experiences annually, reaching over 40% of households in the U.S. and Canada.
What will customer experience management solutions do for you?
Improve Customer Satisfaction
Exceed customer expectations by providing the timely information they need and the self-service tools they want.
Reduce Costs
Optimize operational efficiency and maximize collections with the latest payment technologies and communication channels.
Ensure Compliance
Make sure you’re complying with the ever-changing rules for data handling and communications.
Testimonials
Jolene Burger – Senior Programmer Analyst, SMECO
Jack Hierholzer – Analyst, Gulf Power
Patty Torrez – Web Business Analyst, PNM
Our Solutions
Billing & Payments
KUBRA offers a complete and fully integrated portfolio of e-billing, e-payment, and print-based solutions for managing the customer billing and payment process.
Alerts & Preference Management
KUBRA offers a comprehensive preference management and automated communications platform, allowing you to share the information your customers want in the way they want to receive it.
Interactive Maps
KUBRA is the industry leader creator of online and mobile maps, providing customers access to information about service interruptions, infrastructure improvements, resource locations and more.
Mobile Apps
KUBRA mobile apps offer your customers the functionality of your website along with mobile-specific features such as push notifications, GPS positioning, and photo reporting.
Artificial Intelligence
KUBRA uses Artificial Intelligence to help customers complete self-service tasks such as paying a bill or reporting a service interruption through channels including Amazon Alexa, Facebook Messenger, text messaging and more.
Utilities
Provide customers the information they need about outages, billing, and payments, as well as self-service tools for managing accounts and energy usage.
Insurance
Manage billing and payments and communicate more effectively with policyholders. At the same time, give your agents the information they need with alerts and document retrieval tools.
Government
Offer tools for managing payments and reporting issues in your area. Use alerts to keep citizens informed and digital document retrieval tools to keep employees up to date.
Get to Know Our Solutions
Recent Blog Posts
New Infographic: A Timeline of World-Changing Technology and KUBRA Solutions
November 6, 2018
As technology has changed, so has KUBRA. View the timeline below to see how KUBRA… Continue reading
Why Are Customers Stuck On Paper?
October 31, 2018
We recently surveyed our customers and found some interesting results. To view the full report… Continue reading
Learn 2018 Consumer Billing Trends with New KUBRA Webinar
October 25, 2018
Webinar: 2018 Consumer Billing Trends – KUBRA Utility Report Thursday, November 15 at 11:00 AM… Continue reading
Recent Tweets
KUBRA @KUBRAway // 2h
How can utility companies use AI to improve the #CustomerExperience? Tune in to our KUBRA IQ webinar on December 13… twitter.com/i/web/status/1…
KUBRA @KUBRAway // 22h
As technology has evolved, so have KUBRA products. We created a timeline infographic showing KUBRA's progress along… twitter.com/i/web/status/1…
Nova Scotia Power @nspowerinc // 27h
Our crews are on route to attend to a tripped substation transformer, which has caused outages in a number of areas… twitter.com/i/web/status/1…