Announcement:
Tony Hawk to Keynote iConnect 2020
Our Solutions
Billing & Payments
KUBRA offers a complete and fully integrated portfolio of e-billing, e-payment, and print-based solutions for managing the customer billing and payment process.
Customer Communications
KUBRA offers a comprehensive preference management and automated communications platform, allowing you to share the information your customers want in the way they want to receive it.
Artificial Intelligence
KUBRA uses Artificial Intelligence to help customers complete self-service tasks such as paying a bill or reporting a service interruption through channels including Amazon Alexa, Facebook Messenger, text messaging and more.
What will customer experience management solutions do for you?
Improve Customer Satisfaction
Exceed customer expectations by providing the timely information they need and the self-service tools they want.
Reduce Costs
Optimize operational efficiency and maximize collections with the latest payment technologies and communication channels.
Ensure Compliance
Make sure you’re complying with the ever-changing rules for data handling and communications.
Testimonials
Penni McLean-Conner – Chief Customer Officer, Eversource
Rich Brewer – Director of Revenue Operations, Chesapeake Utilities
Kat Marden – Senior Program Manager, Exelon Corporation
Why KUBRA
Industries We Serve
Utilities
Provide customers the information they need about outages, billing, and payments, as well as self-service tools for managing accounts and energy usage.
Insurance
Manage billing and payments and communicate more effectively with policyholders. At the same time, give your agents the information they need with alerts and document retrieval tools.
Government
Offer tools for managing payments and reporting issues in your area. Use alerts to keep citizens informed and digital document retrieval tools to keep employees up to date.
Recent Blog Posts
5 Ways to Boost Customer Experience for IT Professionals
As an IT professional with a few years under your belt, you’ve likely seen a… Continue reading
Stop Putting Your Citizens at Risk with a Non-Compliant Call Center
If you immediately knock on wood after telling someone your government call center has never… Continue reading