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Experience Better
Solutions for
Today’s Customers

From electronic payments to proactive alerts, interactive maps, mobile apps, and printed documents, we do customer experiences better than the rest.

Announcement: KUBRA Announces Technology Trends Powering Up Utilities in 2019

Since our inception in 1992, we have identified unmet problems in the industry and challenged ourselves to solve each in new and unique ways. We have steadily evolved into the most complete customer experience platform available on the market. Today, we provide more than one billion customer experiences annually, reaching over 40% of households in the U.S. and Canada.

What will customer experience management solutions do for you?

Improve Customer Satisfaction

Exceed customer expectations by providing the timely information they need and the self-service tools they want.

Reduce Costs

Optimize operational efficiency and maximize collections with the latest payment technologies and communication channels.

Ensure Compliance

Make sure you’re complying with the ever-changing rules for data handling and communications.


Jolene Burger – Senior Programmer Analyst, SMECO

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Jack Hierholzer – Analyst, Gulf Power

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Patty Torrez – Web Business Analyst, PNM

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Provide customers the information they need about outages, billing, and payments, as well as self-service tools for managing accounts and energy usage.


Manage billing and payments and communicate more effectively with policyholders. At the same time, give your agents the information they need with alerts and document retrieval tools.


Offer tools for managing payments and reporting issues in your area. Use alerts to keep citizens informed and digital document retrieval tools to keep employees up to date.

Get to Know Our Solutions

Recent Blog Posts

E-Billing: The Hero When Postal Service is Unreliable

February 13, 2019

The final stretch of 2018 in Canada was overshadowed by the Canada Post rotating strikes.… Continue reading

KUBRA Announces Technology Trends Powering Up Utilities in 2019

February 6, 2019

KUBRA, the leading customer experience management solution provider, announced a new white paper covering top… Continue reading

Top 5 Sights to See While You're in Nashville for iConnect 2019

January 31, 2019

With this year’s iConnect taking place in the country music capital, there is so much… Continue reading

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KUBRA @KUBRAway // 26h

SMECO leads the way in outage communications with KUBRA IQ Chatbots.


KUBRA @KUBRAway // 48h

If you haven't yet registered for #iConnect19, here are 10 good reasons why you should:


KUBRA @KUBRAway // 53h

When the postal service is unreliable due to weather or rotating strikes, e-billing can be the key to maintaining y……