Announcement:
KUBRA Announces Technology Trends Powering Up Utilities in 2019
Our Solutions
Billing & Payments
KUBRA offers a complete and fully integrated portfolio of e-billing, e-payment, and print-based solutions for managing the customer billing and payment process.
Customer Communications
KUBRA offers a comprehensive preference management and automated communications platform, allowing you to share the information your customers want in the way they want to receive it.
Artificial Intelligence
KUBRA uses Artificial Intelligence to help customers complete self-service tasks such as paying a bill or reporting a service interruption through channels including Amazon Alexa, Facebook Messenger, text messaging and more.
What will customer experience management solutions do for you?
Improve Customer Satisfaction
Exceed customer expectations by providing the timely information they need and the self-service tools they want.
Reduce Costs
Optimize operational efficiency and maximize collections with the latest payment technologies and communication channels.
Ensure Compliance
Make sure you’re complying with the ever-changing rules for data handling and communications.
Testimonials
Penni McLean-Conner – Chief Customer Officer, Eversource
Rich Brewer – Director of Revenue Operations, Chesapeake Utilities
Jim Dedmon – Product Manager, Orlando Utilities Commission
Kat Marden – Senior Program Manager, Exelon Corporation
Industries We Serve
Utilities
Provide customers the information they need about outages, billing, and payments, as well as self-service tools for managing accounts and energy usage.
Insurance
Manage billing and payments and communicate more effectively with policyholders. At the same time, give your agents the information they need with alerts and document retrieval tools.
Government
Offer tools for managing payments and reporting issues in your area. Use alerts to keep citizens informed and digital document retrieval tools to keep employees up to date.
Recent Blog Posts
Oncor Storm Center Map Sees Over 3.6 Million Views After Severe Thunderstorm
On Sunday, June 9, 2019, a severe thunderstorm swept through Texas and left wide swaths… Continue reading
5 Ways to Drive More Electronic Bill Payments
According to a 2018 Chartwell survey, utilities can save $0.60 per bill every month just… Continue reading
KUBRA Clients Interviewed About Improving Customer Experience
Founded in 1992, KUBRA has been providing industry-leading customer experience solutions for over 25 years. … Continue reading
Recent Tweets
KUBRA @KUBRAway // 5h
"The concept of an interactive gas leak map is not new. In fact, several utilities have started to use this type of… twitter.com/i/web/status/1…
HEARST @Hearst // 22h
.@KUBRAway Outage #Map Helps Utility Customers Get Information During & After #Storms bit.ly/2XIPtvT
KUBRA @KUBRAway // 29h
We're shedding some light on our IncidentWatch maps and their uses beyond streetlights in our latest infographic. ow.ly/Cy0350uARPp