Experience Better
Solutions for
Today’s Customers
From electronic payments to proactive alerts, interactive maps, mobile apps, and printed documents, we do customer experiences better than the rest.
Since our inception in 1992, we have identified unmet problems in the industry and challenged ourselves to solve each in new and unique ways. We have steadily evolved into the most complete customer experience platform available on the market. Today, we provide more than one billion customer experiences annually, reaching over 40% of households in the U.S. and Canada.
What will customer experience management solutions do for you?
Improve Customer Satisfaction
Exceed customer expectations by providing the timely information they need and the self-service tools they want.
Reduce Costs
Optimize operational efficiency and maximize collections with the latest payment technologies and communication channels.
Ensure Compliance
Make sure you’re complying with the ever-changing rules for data handling and communications.
Our Solutions
Billing & Payments
KUBRA offers a complete and fully integrated portfolio of e-billing, e-payment, and print-based solutions for managing the customer billing and payment process.
Alerts & Preference Management
KUBRA offers a comprehensive preference management and automated communications platform, allowing you to share the information your customers want in the way they want to receive it.
Interactive Maps
KUBRA is the industry leader creator of online and mobile maps, providing customers access to information about service interruptions, infrastructure improvements, resource locations and more.
Mobile
KUBRA mobile apps offer your customers the functionality of your website along with mobile-specific features such as push notifications, GPS positioning, and photo reporting.
Artificial Intelligence
KUBRA uses Artificial Intelligence to help customers complete self-service tasks such as paying a bill or reporting a service interruption through channels including Amazon Alexa, Facebook Messenger, text messaging and more.
Utilities
Provide customers the information they need about outages, billing, and payments, as well as self-service tools for managing accounts and energy usage.
Insurance
Manage billing and payments and communicate more effectively with policyholders. At the same time, give your agents the information they need with alerts and document retrieval tools.
Government
Offer tools for managing payments and reporting issues in your area. Use alerts to keep citizens informed and digital document retrieval tools to keep employees up to date.
Get to Know Our Solutions
Testimonials
Karen Thomas – Asst VP Customer Relations, EPB
Dante Hill – Manager, Business Technology
Nicole Swan – Manager Operations, Revenue Control & SOX, PSE&G
Recent Blog Posts
KUBRA Braces for Hurricane Florence
September 11, 2018
KUBRA prepares its teams and systems to support extensive usage of power outage maps and… Continue reading
FireMon and KUBRA Partner to Deliver Secure Customer Experience Management Solutions Across North America
September 10, 2018
OVERLAND PARK, KANSAS and DALLAS – September 10, 2018 – FireMon, a global leader in… Continue reading
New Map Layout Options and Features Available for Storm Center
September 6, 2018
KUBRA is excited to announce new map layout options and new features for the KUBRA… Continue reading
Recent Tweets
Austin Energy @austinenergy // 6h
With rain in the forecast for most of the weekend, make sure you stay weather aware! Sign up for our outage alerts… twitter.com/i/web/status/1…
Duke Energy @DukeEnergy // 6h
Crews out in Raleigh working to get the power back on for residents. You can report and view your outage at:… twitter.com/i/web/status/1…
Co.Springs Utilities @CSUtilities // 6h
#trafficadvisory power outage affecting approx 700 customers in the area of Cheyenne Mt Blvd/Hwy 115/S Academy Blvd… twitter.com/i/web/status/1…