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Customer Experiences
are the Foundation of
Customer Satisfaction

From online payments to proactive alerts, web maps, mobile apps, and printed documents, we make customer experiences more efficient and impactful.

Announcement: Learn About AI-Enhanced Customer Service with New KUBRA Webinar

What will customer experience management solutions mean to you?

Improved Customer

Exceed customer expectations by providing the timely information they need and the self-service tools they want.

Reduced Costs

Optimize operational efficiency and maximize collections with the latest payment technologies and communication channels.

Better Compliance

Ensure you’re complying with the ever-changing rules for data handling and communications with KUBRA solutions.


Provide customers the information they need about outages, billing, and payments, as well as self-service tools for managing accounts and energy usage.


Manage billing and payments and communicate more effectively with policyholders. At the same time, give your agents the information they need with alerts and document retrieval tools.


Offer tools for managing payments and reporting issues in your area. Use alerts to keep citizens informed and digital document retrieval tools to keep employees up to date.

Get to Know Our Solutions

Recent Blog Posts

Webinar Highlights New KUBRA IQ Artificial Intelligence Solution

March 16, 2018
At DistribuTECH 2018, KUBRA officially unveiled its newest artificial intelligence solution, KUBRA IQ. The new solution uses Natural Language Processing to provide customers a new way to self-serve while using everyday language. The solution is integrated with popular conversational platforms: Facebook Messenger, Amazon Alexa, and text messaging. KUBRA has now released a full recording of… Continue reading

Easy Tool Helps Utilities Determine TCPA Compliance

March 13, 2018
The Telephone Consumer Protection Act, or TCPA, sets the ground rules for automated messaging systems. Utilities must navigate these guidelines while seamlessly delivering the alerts and notifications their customers need. Understanding how and when the TCPA applies is the first step in the process. Fortunately, there are a series of questions that can aid in… Continue reading

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KUBRA @KUBRAway // 19h

How can #utilities use chatbots to reach customers w/ Facebook Messenger & Amazon Alexa? The new on-demand webinar……


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Everyday, especially during outages, our crews are working hard to restore power quickly and provide you with more……


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#Utility Clients: Hurry! Today is the final day to register for #iConnect18 in New Orleans, April 3-5.……