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Experience Better
Solutions for
Today’s Customers

From electronic payments to proactive alerts, interactive maps, mobile apps, and printed documents, we do customer experiences better than the rest.

Announcement: KUBRA Announces Technology Trends Powering Up Utilities in 2019

Since our inception in 1992, we have identified unmet problems in the industry and challenged ourselves to solve each in new and unique ways. We have steadily evolved into the most complete customer experience platform available on the market. Today, we provide more than one billion customer experiences annually, reaching over 40% of households in the U.S. and Canada.

What will customer experience management solutions do for you?

Improve Customer Satisfaction

Exceed customer expectations by providing the timely information they need and the self-service tools they want.

Reduce Costs

Optimize operational efficiency and maximize collections with the latest payment technologies and communication channels.

Ensure Compliance

Make sure you’re complying with the ever-changing rules for data handling and communications.


Dante Hill – Manager, Business Technology

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Jolene Burger – Senior Programmer Analyst, SMECO

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Cassandra Jones – Senior Supervisor, EPB

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Provide customers the information they need about outages, billing, and payments, as well as self-service tools for managing accounts and energy usage.


Manage billing and payments and communicate more effectively with policyholders. At the same time, give your agents the information they need with alerts and document retrieval tools.


Offer tools for managing payments and reporting issues in your area. Use alerts to keep citizens informed and digital document retrieval tools to keep employees up to date.

Get to Know Our Solutions

Recent Blog Posts

New Legislation Calls for “Searchable” Gas Leak Maps

March 19, 2019

Utilities across the U.S. are under new pressure to be more transparent about gas leaks… Continue reading

Meet the iConnect 2019 Speakers

March 14, 2019

On top of workshops, training sessions, and sightseeing in Nashville, iConnect 2019 will also be… Continue reading

Shazir Khan Speaks with Clarion Energy, Discusses KUBRA Solutions

March 12, 2019

On February 5-7, KUBRA attended the DistribuTECH 2019 annual conference in New Orleans, LA. During… Continue reading

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Our KUBRA team makes positive contributions to the environment on #EarthDay and every day.


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Celebrate #EarthDay by going paperless. Here's an infographic on how to drive your customers to process more paymen……


KUBRA @KUBRAway // 80h

#FunFactFriday Did you know that 60% of millennials prefer to make bill payments through a mobile app? Learn more a……