From electronic payments to proactive alerts, interactive maps, mobile apps, and printed documents, we do customer experiences better than the rest.
Since our inception in 1992, we have identified unmet problems in the industry and challenged ourselves to solve each in new and unique ways. We have steadily evolved into the most complete customer experience platform available on the market. Today, we provide more than one billion customer experiences annually, reaching over 40% of households in the U.S. and Canada.
What will customer experience management solutions do for you?
Improve Customer Satisfaction
Exceed customer expectations by providing the timely information they need and the self-service tools they want.
Optimize operational efficiency and maximize collections with the latest payment technologies and communication channels.
Make sure you’re complying with the ever-changing rules for data handling and communications.
Billing & Payments
KUBRA offers a complete and fully integrated portfolio of e-billing, e-payment, and print-based solutions for managing the customer billing and payment process.
Alerts & Preference Management
KUBRA offers a comprehensive preference management and automated communications platform, allowing you to share the information your customers want in the way they want to receive it.
KUBRA is the industry leader creator of online and mobile maps, providing customers access to information about service interruptions, infrastructure improvements, resource locations and more.
KUBRA mobile apps offer your customers the functionality of your website along with mobile-specific features such as push notifications, GPS positioning, and photo reporting.
KUBRA uses Artificial Intelligence to help customers complete self-service tasks such as paying a bill or reporting a service interruption through channels including Amazon Alexa, Facebook Messenger, text messaging and more.
Provide customers the information they need about outages, billing, and payments, as well as self-service tools for managing accounts and energy usage.
Manage billing and payments and communicate more effectively with policyholders. At the same time, give your agents the information they need with alerts and document retrieval tools.
Offer tools for managing payments and reporting issues in your area. Use alerts to keep citizens informed and digital document retrieval tools to keep employees up to date.
Get to Know Our Solutions
Recent Blog Posts
Is Your Outage Map Outdated? New KUBRA Infographic Checklist Available
September 20, 2018
Outage maps have become a well-known best practice among utility companies, with over 90% offering… Continue reading
KUBRA Outage Maps Viewed 2.2 Million Times During Hurricane Florence
September 18, 2018
In September 2018, Hurricane Florence made heavy landfall along the East Coast of the United… Continue reading
KUBRA Braces for Hurricane Florence
September 11, 2018
KUBRA prepares its teams and systems to support extensive usage of power outage maps and… Continue reading
Avista Utilities @AvistaUtilities // 21h
There are outages in the Othello area. We are currently assessing the situation. Visit myavista.com/outage for updates