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Experience Better
Solutions for
Today’s Customers

From electronic payments to proactive alerts, interactive maps, mobile apps, and printed documents, we do customer experiences better than the rest.

Announcement: KUBRA Named One of Canada's Most Admired Corporate Cultures

Since our inception in 1992, we have identified unmet problems in the industry and challenged ourselves to solve each in new and unique ways. We have steadily evolved into the most complete customer experience platform available on the market. Today, we provide more than one billion customer experiences annually, reaching over 40% of households in the U.S. and Canada.

What will customer experience management solutions do for you?

Improve Customer Satisfaction

Exceed customer expectations by providing the timely information they need and the self-service tools they want.

Reduce Costs

Optimize operational efficiency and maximize collections with the latest payment technologies and communication channels.

Ensure Compliance

Make sure you’re complying with the ever-changing rules for data handling and communications.


Jolene Burger – Senior Programmer Analyst, SMECO

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Jack Hierholzer – Analyst, Gulf Power

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Patty Torrez – Web Business Analyst, PNM

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Provide customers the information they need about outages, billing, and payments, as well as self-service tools for managing accounts and energy usage.


Manage billing and payments and communicate more effectively with policyholders. At the same time, give your agents the information they need with alerts and document retrieval tools.


Offer tools for managing payments and reporting issues in your area. Use alerts to keep citizens informed and digital document retrieval tools to keep employees up to date.

Get to Know Our Solutions

Recent Blog Posts

KUBRA IQ: There When Your Customers Need Someone to Talk To

December 27, 2018

Artificial Intelligence has been a hot topic in 2018, and its popularity is sure to… Continue reading

Quiz: Test Your Artificial Intelligence Knowledge

December 20, 2018

The idea of Artificial Intelligence can evoke feelings of fascination, fear, or both! To become… Continue reading

3 Barriers to Engaging Citizens in Digital Channels

December 19, 2018

As a government agency, which industries are you looking at when benchmarking your digital experience?… Continue reading

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Living in a house without heat is a reality for thousands of DC-area residents. Visit the Washington Gas…


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Do you know what your citizens want out of their government payment experience?