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Customer Experiences
are the Foundation of
Customer Satisfaction

From online payments to proactive alerts, web maps, mobile apps, and printed documents, we make customer experiences more efficient and impactful.

Announcement: KUBRA Opens Doors for “Tech Your Heart Out” Recruitment Event

What will customer experience management solutions mean to you?

Improved Customer

Exceed customer expectations by providing the timely information they need and the self-service tools they want.


Optimize operational efficiency and maximize collections with the latest payment technologies and communication channels.


Ensure you’re complying with the ever-changing rules for data handling and communications with KUBRA solutions.


Provide customers the information they need about outages, billing, and payments, as well as self-service tools for managing accounts and energy usage.


Manage billing and payments and communicate more effectively with policyholders. At the same time, give your agents the information they need with alerts and document retrieval tools.


Offer tools for managing payments and reporting issues in your area. Use alerts to keep citizens informed and digital document retrieval tools to keep employees up to date.

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Recent Blog Posts

KUBRA Speaks with Pennwell, Discusses Exciting Industry Developments

February 20, 2018
On January 23-25, KUBRA attended DistribuTECH 2018 in San Antonio, Texas. During the show, KUBRA VP of Utility Solutions, Brad Sileo, spoke with Pennwell Editor-in-Chief Teresa Hansen about KUBRA IQ, implicit consent alerts, and the Outage Data Initiative.     Sileo explains that KUBRA IQ takes self-service customer interactions to the next level with solutions… Continue reading

New Infographic Discusses the Future of Chatbots

February 20, 2018
Chatbots have become a hot topic in recent years, but sometimes it can be difficult to envision what a future with chatbots actually looks like. In our new infographic, we look at some of the stats and driving factors of the increased popularity of chatbots, as well as how they can be used to improve… Continue reading

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