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Experience Better
Solutions for
Today’s Customers

From electronic payments to proactive alerts, interactive maps, mobile apps, and printed documents, we do customer experiences better than the rest.

Announcement: KUBRA Announces Dates and Location for iConnect 2019

Since our inception in 1992, we have identified unmet problems in the industry and challenged ourselves to solve each in new and unique ways. We have steadily evolved into the most complete customer experience platform available on the market. Today, we provide more than one billion customer experiences annually, reaching over 40% of households in the U.S. and Canada.

What will customer experience management solutions do for you?

Improve Customer Satisfaction

Exceed customer expectations by providing the timely information they need and the self-service tools they want.

Reduce Costs

Optimize operational efficiency and maximize collections with the latest payment technologies and communication channels.

Ensure Compliance

Make sure you’re complying with the ever-changing rules for data handling and communications.


Provide customers the information they need about outages, billing, and payments, as well as self-service tools for managing accounts and energy usage.


Manage billing and payments and communicate more effectively with policyholders. At the same time, give your agents the information they need with alerts and document retrieval tools.


Offer tools for managing payments and reporting issues in your area. Use alerts to keep citizens informed and digital document retrieval tools to keep employees up to date.

Get to Know Our Solutions


Karen Thomas – Asst VP Customer Relations, EPB

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Dante Hill – Manager, Business Technology

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Nicole Swan – Manager Operations, Revenue Control & SOX, PSE&G

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Recent Blog Posts

KUBRA Braces for Hurricane Florence

September 11, 2018

KUBRA prepares its teams and systems to support extensive usage of power outage maps and… Continue reading

FireMon and KUBRA Partner to Deliver Secure Customer Experience Management Solutions Across North America

September 10, 2018

OVERLAND PARK, KANSAS and DALLAS – September 10, 2018 – FireMon, a global leader in… Continue reading

New Map Layout Options and Features Available for Storm Center

September 6, 2018

KUBRA is excited to announce new map layout options and new features for the KUBRA… Continue reading

Recent Tweets

Austin Energy

Austin Energy @austinenergy // 6h

With rain in the forecast for most of the weekend, make sure you stay weather aware! Sign up for our outage alerts……

Duke Energy

Duke Energy @DukeEnergy // 6h

Crews out in Raleigh working to get the power back on for residents. You can report and view your outage at:……

Co.Springs Utilities

Co.Springs Utilities @CSUtilities // 6h

#trafficadvisory power outage affecting approx 700 customers in the area of Cheyenne Mt Blvd/Hwy 115/S Academy Blvd……