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Customer Experiences
are the Foundation of
Customer Satisfaction

From online payments to proactive alerts, web maps, mobile apps, and printed documents, we make customer experiences more efficient and impactful.

Announcement: Webinar Highlights New KUBRA IQ Artificial Intelligence Solution

KUBRA provides more than 1 billion customer experience interactions annually through deployments at more than 325 utility, insurance, and government clients.

What will customer experience management solutions mean to you?

Improved Customer
Satisfaction

Exceed customer expectations by providing the timely information they need and the self-service tools they want.

Reduced Costs

Optimize operational efficiency and maximize collections with the latest payment technologies and communication channels.

Better Compliance

Ensure you’re complying with the ever-changing rules for data handling and communications with KUBRA solutions.

Billing & Payments

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Alerts & Preference
Management

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Utility Maps

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Mobile

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Utilities

Provide customers the information they need about outages, billing, and payments, as well as self-service tools for managing accounts and energy usage.

Insurance

Manage billing and payments and communicate more effectively with policyholders. At the same time, give your agents the information they need with alerts and document retrieval tools.

Government

Offer tools for managing payments and reporting issues in your area. Use alerts to keep citizens informed and digital document retrieval tools to keep employees up to date.

Get to Know Our Solutions

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Recent Blog Posts

Navigating the TCPA

April 19, 2018
The utility industry is steadily becoming more adept at meeting customer expectations in this stage of tech evolution. By proactively distributing email, push notifications, and sms text message alerts, utilities are able to engage with their customers like never before. With this capability comes significant responsibility, and utilities are tasked with remaining compliant with TCPA… Continue reading →

Partnering with Millennial Utility Customers

April 18, 2018
There are 80 million millennial individuals in the United States—and this generation will soon account for 30% of the utility industry’s customer base. Millennials are well-known for embracing this exciting age of technology, convenience, and innovation. In order to best partner with these customers, utilities should consider common preferences and trends. Utilities and millennials can develop a… Continue reading →

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KUBRA @KUBRAway // 0h

Visit the KUBRA blog for helpful tools & tips for navigating the TCPA. #utility #alerts #tcpa ow.ly/AawX30jB5LB

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KUBRA @KUBRAway // 25h

Caterpillars, squirrels, & jellyfish. Oh my! Visit our blog to learn how to keep #utility customers informed when M… twitter.com/i/web/status/9…

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KUBRA @KUBRAway // 95h

#Utility @MyWaterOne updated its customer-facing print documents to drive electronic and recurring #payments. Downl… twitter.com/i/web/status/9…