Sheila Pressley - Chief Customer Officer, JEA

JEA emphasizes the importance of selecting a payment services provider like KUBRA to ensure seamless payment exchanges and shares appreciation of KUBRA's responsiveness. Topics covered: Billing and Payments

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Penni McLean-Conner - Chief Customer Officer, Eversource

Eversource describes the value of data provided by KUBRA, which helps them better serve their customers. Following KUBRA’s recommendations, they introduced proactive communication alerts, increasing customer satisfaction with outage communication by over 20%. Products Mentioned: Notifi

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Essence Henley - Supervisor of Customer Care, WaterOne

WaterOne recognizes its longstanding partnership with KUBRA, evolving from bill print to adopting KUBRA MyHQ. It shares an appreciation of MyHQ’s seamless auto-pay and bill management capabilities. Topics covered: KUBRA MyHQ

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Casidy Deeson - Computer Application Analyst, Lakeland Electric

Lakeland Electric shares how KUBRA’s outage notification system, Notifi, has been a game-changer for customers by providing proactive alerts, significantly reducing call volume by approximately 90%. Topics covered: KUBRA iMail, KUBRA EZ-PAY, and iPortal, Notifi

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Kim Perry-Reed - Customer Care Information, PG&E

Pacific Gas and Electric recognizes KUBRA’s crucial contribution to billing and payment services for its five million customers and highlights a new authentication program. Topics covered: KUBRA iMail

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Jim Carroll - Project Manager, Greater Cincinnati Water Works

Greater Cincinnati Water Works describes the seamless and efficient transition of its in-house print and mail rendering to KUBRA and highlights the transformative use of Notifi for outage communications. Topics covered: KUBRA iMail, Notifi

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Gabby Salvador - Lead Customer Platform Analyst, Washington Gas

Washington Gas shares the evolution of its partnership with KUBRA, starting with print and mail and broadening to include KUBRA EZ-PAY, and expresses appreciation for this collaboration. Topics covered: KUBRA EZ-PAY, KUBRA iMail

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Sara Yingling - Communications Manager, TNMP

Texas-New Mexico Power describes its success in delivering up-to-date outage information to customers with Storm Center and its plans to enhance customer communications through Notifi alerts. Topics covered: Storm Center, Notifi

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Jim Dedmon - IT Project Manager, OUC

OUC discusses how Notifi has made communicating with customers during storms about power restoration effortless and shares its appreciation of its collaborative partnership with KUBRA. Topics covered: Notifi, Storm Center

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Christopher Jackson - Director, Customer Revenue, JEA

JEA discusses how it has addressed payment requirements by actively collaborating with KUBRA to understand the needs of JEA and its clients. Topics covered: Billing and Payments

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Will Barnes - Lead System Analyst, PSEG

PSEG discusses how it leveraged Storm Center and Notifi to create its Muni Portal, helping to alleviate concerns from municipalities that their needs weren't getting the focus they deserved. Topics covered: Storm Center, Notifi, Municipal Portal

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Lana Bigford - Distribution Operations Center Manager, TNMP

Texas-New Mexico Power Company highlights how KUBRA provides prompt and reliable answers to inquiries, contributing to its organization's responsiveness to customer needs. Topics covered: Storm Center

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Jennifer Meyer - Team Lead, Customer Support Services, Alliant

Alliant Energy describes its recent KUBRA iMail implementation, emphasizing that the adoption of iMail gives Alliant the level of personalization it has been looking for with its customers. Topics covered: KUBRA iMail

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Julio Reyes - Billing Analyst, Atmos Energy

Atmos Energy describes KUBRA's role in helping it deliver exceptional customer service by reliably sending 1.7 million invoices for Atmos each month and automating the annual delivery of safety information to customers. Topics covered: KUBRA iMail

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Client Stories - Misc. Clients, KUBRA

In this medley of all iConnect 2023 client testimonials, clients express how they feel about KUBRA in one sentence.

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David Zarraga - Senior Product Owner, Eversource

Eversource describes how the KUBRA iMobile Team helped it add Spanish translation to its mobile app, giving its Spanish-speaking customers a convenient, fast, and reliable way to pay bills and check outages. Topics covered: iMobile, Multi-lingual billing and payment support

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Elizabeth Jones - Director, Digital and Technology, Eversource

Eversource shares how using multiple KUBRA solutions allows them to effectively communicate with customers and proactively solve problems, benefiting both the company and its customers. Topics covered: iMail/iDoxs, Mobile Apps

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Jody Formolo - Director of Customer Service, UPPCO

UPPCO explains how it seamlessly consolidated most of its Billing and Payment needs under a single vendor, KUBRA. Topics covered: Billing and Payments, single-source provider

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Khawer Rauf - Manager Billing, Region of Peel

Region of Peel shares how it leaned on its 18-year relationship with KUBRA to roll out its own EZ-PAY channel for customers. Topics covered: EZ-PAY, billing and payments

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Arun Kanagasabapathy - Vice President, Central Services, Reliance

Reliance Home Comfort talks about how its long-term relationship with KUBRA helped it successfully manage a major SAP implementation and a bill re-design. Topics covered: SAP Implementation, and Bill redesign

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Michael Luu - VP, IT & Chief Risk Officer, Cal Water

CalWater explains how its 12 years of experience with KUBRA allows them to rest easy that its 600,000 monthly bills and inserts will go out on time using KUBRA iMail. Topics covered: iMail

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Sherrie Gentry - Customer Service Supervisor, City of Sacramento

City of Sacramento discusses how KUBRA understands its needs and proactively raises awareness of technology that will help its clients. Topics covered: iDoxs/Billing and Payments/eBilling Adoption

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Katrina Fenrick - Manager, Information Technology, Austin Energy

Austin Energy describes how it relied heavily on KUBRA for support during the Texas freeze as it worked to increase the number of customers registered for Notifi. Topics covered: Storm Center 5, Notifi 4, Advanced reporting

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Client Stories - Misc Clients, KUBRA

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Casey Hollins - MD, Communications & PR, REC

During a major storm event where over 68% of REC’s membership lost power, KUBRA made several enhancements to REC’s external outage map, enabling affected members to quickly identify impacted areas and view photos of the damage. Products Mentioned: Storm Center

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