General
Who is KUBRA?
KUBRA provides customer experience management solutions to some of the largest utility, government, and insurance entities across North America. Our extensive portfolio includes billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than two billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of the Hearst Corporation.
Where are your offices?
KUBRA has offices in Tempe, Arizona, Mississauga, Ontario, Coppell, Texas, Piscataway, New Jersey, and Gardena, California. Click here for contact details.
What job opportunities are available at KUBRA?
Visit our Careers page to explore all available jobs.
Can I see a demo of your solutions?
Discover the full potential of our services by experiencing a personalized demo! Simply fill out the form at Request a Demo, and one of our representatives will reach out to you shortly. We can't wait to show you how we can meet your needs!
How do I sign up for your newsletter?
Keep the connection alive and stay informed! Subscribe to our newsletter or sign up for content updates here, and never miss out on the latest news and insights from KUBRA. We look forward to keeping you in the loop!
Where can I find information about iConnect?
Visit our website for more information about iConnect location, registration, speaking and sponsorship opportunities.
Billing and Payments
What is an electronic bill presentment and payment platform?
Electronic bill presentment and payment platforms support secure payments across multiple channels, like IVR, CSR call centers, mobile SMS, and in-person. KUBRA EZ-PAY® On-Demand Payments, also supports an expansive list of payment types, including ACH, credit cards, signature debit cards, PIN-less debit cards, Apple Pay, Google Pay, PayPal, and Venmo. Plus, it offers a unified digital wallet for added customer convenience.
How can a comprehensive billing and payment platform elevate the overall customer experience?
Billing and payments are critical business functions and key engagement points in the customer lifecycle. For companies in competitive markets like insurance or telecom, an intuitive billing system with diverse payment options can help attract and retain customers. For essential services such as utilities and taxes, optimized billing ensures timely payments and boosts cash flow. Providing multiple payment channels (text, web, IVR, chatbot, voice assistants) enhances customer convenience and satisfaction, allowing them to pay in their preferred manner.
What does “real-time payments’ mean?
Real-time payments are immediate, seamless transactions that enhance the user experience by providing instant confirmation and processing. This efficiency not only improves customer satisfaction but also reduces processing times and potential errors.
Is paying bills online secure?
KUBRA ensures the security of online bill payments through encryption, secure authentication methods, compliance with industry standards like PCI DSS, and continuous monitoring for suspicious activity. These measures protect user data and provide a secure environment for transactions.
Why is KUBRA taking money out of my account?
KUBRA EZ-PAY is a service that provides payment options that otherwise may not be available. In order to provide this service, KUBRA EZ-PAY charges a service fee for each payment. In addition to the convenience and security of using KUBRA EZ-PAY, users may also enjoy the benefit of earning reward points while paying unavoidable bills.
How does KUBRA ensure the security of payment transactions?
KUBRA ensures the security of payment transactions through multiple robust measures. We use advanced encryption technologies to protect sensitive data during transmission and storage. Additionally, KUBRA complies with industry standards and regulations, such as PCI-DSS (Payment Card Industry Data Security Standard), to safeguard payment information. We also employ rigorous authentication processes, regular security audits, and continuous monitoring to detect and prevent fraudulent activities. These comprehensive security practices help maintain the integrity and confidentiality of customer payment transactions.
Can KUBRA help with bill redesign?
Yes, KUBRA can assist with bill redesign to enhance user-friendliness and clarity. Our solutions incorporate visual elements, simplify layouts, and highlight critical information, all aimed at improving customer experience. This redesign boosts readability, layout consistency, and brand alignment, ultimately increasing customer satisfaction, reducing call center inquiries, and encouraging customer action. Our team of design professionals excels in bill formatting, ensuring that the final design meets the needs of both your business and your customers.
Solutions
Does KUBRA offer solutions for utility outage management?
Yes, KUBRA offers solutions for utility outage management through its Storm Center platform. Storm Center is designed to provide real-time communication during severe weather events and outages. It sends timely updates and critical information to customers, helping them stay informed and safe during power outages or other utility disruptions. This ensures that customers receive accurate information as events unfold, ultimately improving their trust and satisfaction.
Can KUBRA's solutions help with customer communications?
KUBRA provides robust solutions to enhance customer communication and engagement through its Notifi and Storm Center platforms. Notifi is an automated, multi-channel notification service that enables businesses to send personalized messages via email, text, voice, and social media. This platform ensures customers are informed about billing, service updates, outages, and more, in real time, thus improving engagement and satisfaction.
Similarly, Storm Center is designed for real-time communication during severe weather events and outages. It provides timely updates and critical information to customers, helping them stay informed and safe. Together, Notifi and Storm Center ensure seamless, effective, and prompt communication to improve overall customer experience.
Does KUBRA offer mobile app solutions?
Yes, KUBRA offers mobile app solutions as part of our comprehensive billing and payment services. These mobile solutions provide customers with convenient access to bill payments and account management directly from their smartphones.
What types of billing and payment solutions does KUBRA offer?
KUBRA offers a diverse range of billing and payment solutions designed to enhance customer experience and streamline business processes. Our offerings include electronic billing for email, text, or online bill delivery, paper billing through traditional mail, and secure payment portals. We also provide mobile payment options via apps and text messages, automated recurring payments, and self-service payment kiosks. Additional solutions include Interactive Voice Response (IVR) payments for secure phone transactions and Point-of-Sale (POS) systems for in-person payments. These flexible, convenient, and secure payment options help businesses improve efficiency and customer satisfaction.
What payment methods are supported by KUBRA's solutions?
KUBRA solutions support the following payment methods, credit cards, Visa® debit, Debit Mastercard®, PIN-less debit, Apple Pay®, Google Pay™, PayPal®, and Venmo®.
Can KUBRA help with both digital and paper billing?
Yes, KUBRA can help with both digital and paper billing. We offer solutions for electronic billing through email, text, or payment portals, as well as traditional paper billing via print and mail services. This comprehensive approach ensures that businesses can cater to a wide range of customer preferences.
Does KUBRA provide analytics and reporting tools?
Yes, KUBRA provides analytics and reporting tools. These tools offer businesses valuable insights into customer behaviors and payment trends, enabling data-driven decision-making and improved operational efficiency.
Does KUBRA offer solutions for water utilities?
Yes, KUBRA offers a cloud-based customer engagement and analytics solution that reduces the cost of serving your customers, improves operational efficiency, and increases customer satisfaction. KUBRA Dropcountr translates data generated by water meters into actionable information for your customers, providing tools to engage residential and business customers 24/7.