Case Studies

November 8, 2017

Indianapolis Power & Light Company Deploys Indoor and Outdoor Self-Service Kiosks

This case study discusses the challenges facing Indianapolis Power & Light Company and the solutions… Continue reading

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August 22, 2017

National Grid Launches Outage Communications Updates and Improves Customer Service

This case study discusses the challenges facing National Grid and the solutions that were implemented… Continue reading

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July 24, 2017

Upper Peninsula Power Company Implements Retail Cash Payment Solution

Upper Peninsula Power Company implements a retail cash payment solution to address the needs of their unbanked, underbanked, and cash preference customers.

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February 7, 2017

Lakeland Electric Implements Self-Service Kiosk Platform

This case study discusses the challenges facing Lakeland Electric and the solutions that were created… Continue reading

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January 20, 2017

Midcontinent Communications implements a multi-channel e-billing and e-payment platform.

Midcontinent Communications (Midco) provides broadband Internet, digital and High Definition television, and local and long-distance… Continue reading

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January 15, 2017

The United Illuminating Company Deploys a Fully-Integrated Business Process Outsourcing (BPO) Solution

The United Illuminating Company (UI) was faced with the challenge of needing to replace their… Continue reading

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