Case Studies

May 27, 2015

Ameren Increases Customer Satisfaction and Improves eBill Adoption with Email and Text Message Alerts

In 2012, Ameren began looking for a solution that would provide proactive communications and preference management for its electric and natural gas customers in Missouri and Illinois. The utility’s goals were to reduce inbound call volume, promote customer self-service, increase operating efficiency, and improve overall customer satisfaction.

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April 15, 2015

East Coast Utility Expands Communications, Improves Customer Satisfaction

East Coast Utility Expands Communications, Improves Customer Satisfaction In 2011, Hurricane Irene swept up the… Continue reading

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