As an IT professional with a few years under your belt, you’ve likely seen a… Continue reading
If you immediately knock on wood after telling someone your government call center has never… Continue reading
User experience (UX) is much more than just aesthetics. It is also solving problems for… Continue reading
Digital has increasingly become the marketing darling for companies trying to reach their customers, connecting… Continue reading
Does this sound familiar to you? It’s a typical day at a busy call center.… Continue reading
What do customers want from their utility? A recent JD Power study supports what we’ve… Continue reading