Blog

CTO Phil Wiser shares how KUBRA and other Hearst companies are using voice technology to shape the marketplace. I have been fascinated with voice interfaces for quite some time. Dating back to early days of head modeling vocoders and other Bell Lab attempts at a reliable voice based exchange with computers. That has changed dramatically… Continue reading →

According to SSiC analytics, businesses within the manufacturing, healthcare, and utilities industries rank among the top five industries most at risk for cyber attacks. Needless to say, that’s not great news. The impacts of a data breach are damaging to a company and its customers—and looking at these consequences square in the face is critical… Continue reading →

In 2017, the occurrence of major data breaches escalated so quickly that it is no surprise industries who manage customer payments are showing a keen interest in payment data security in 2018. The challenges many utilities face is understanding how payment solution providers are protecting their customer data and determining whether the measures they are… Continue reading →

Hurricane Season 2018 began with a fervor, with Tropical Storm Alberto swirling into the Gulf of Mexico even before the official hurricane season start date of June 1. With hurricane season now officially underway, the National Oceanic and Atmospheric Administration is predicting an average to above-average season including 10-16 named storms and five to nine… Continue reading →

Tempe, Arizona (May 16, 2018) — Today, customer experience management provider KUBRA announced its “Experience Better” campaign. This campaign will guide KUBRA in its mission to provide the utility and government industries the best and most complete customer experience management solutions available on the market. Last year, KUBRA celebrated its 25th anniversary with its “Future… Continue reading →

Tempe, Arizona (May 8, 2018) — KUBRA, the leading provider of customer experience management solutions, announced the utility award winners during its iConnect 2018 client conference held in New Orleans, April 3-5, 2018. iConnect is an annual conference hosted by KUBRA where utility clients come together to receive information on leading technology trends and KUBRA… Continue reading →