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January 7, 2021

The 2020 KUBRA Utility Bill Design Report Helps Utilities Design Customer-Centric Bills

Utilities tackle change their bill design for a number of reasons, including improving customer experience,… Continue reading

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December 17, 2020

Latest Podcast Episode Helps Utilities Prepare for 2021

The COVID-19 pandemic has forced utilities to rethink how they support their customers, with many… Continue reading

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December 15, 2020

Save the Date! iConnect 2021 Dates Announced

It’s official! The 11th annual KUBRA iConnect Client Conference will be held October 4-6, 2021… Continue reading

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December 9, 2020

Finance Professionals Key in Boosting CX in Government Agencies

To say that finance professionals have their hands full is an understatement. Day-to-day, they’re busy… Continue reading

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December 1, 2020

IT Professionals Play an Important Role in Moving the Needle on Citizen Experience

Government IT professionals are often confronted with an almost impossible task. Keep up with the… Continue reading

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November 24, 2020

Digitization and a Customer Centric Approach Are the Way to Go for Tax Administrations

The definition of customer was long associated with transactions. Meaning that someone became a customer… Continue reading

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