Introducing the Late Payment Playbook: A Game Plan for Utilities

Late payments have become a pressing concern for utility companies nationwide in today's challenging economic landscape. With nearly 20 million US households behind on their utility bills in 2023, it's clear that both providers and consumers need better strategies to address this growing challenge.

But here's something interesting: while financial constraints certainly play a role, they're not the whole story. Recent research reveals that 60% of consumers have paid bills late, often for reasons unrelated to money. Sometimes they simply forget, travel without access to their bills, or face other easily preventable obstacles.

That's why we've developed the Late Payment Playbook – a comprehensive guide approaching the late payment challenge from defensive and offensive perspectives. This strategic resource helps utilities tackle late payments while maintaining positive customer relationships and improving operational efficiency.

How to Reduce Late Utility Payments: Six Proven Strategies

Our playbook delivers six proven strategies:

Preventing Late Utility Payments: Defense Strategies

• Smart bill design that drives action
• Modern payment solutions that remove barriers
• Flexible options that fit customer lifestyles

Collecting Late Utility Payments: Offense Strategies

• Strategic promotion of assistance programs
• Advanced communication techniques
• A data-driven approach to payment behavior

The Late Payment Game Plan

The Late Payment Playbook isn't just about collecting payments and creating a more efficient, customer-centric utility operation. By combining proven strategies with innovative technology solutions, utilities can tackle the late payment challenge while building stronger relationships with their customers.