New Podcast Episode: Call Volume Down, Customer Happiness Up

Catch the newest episode of Experience Better: The CX Podcast™ as Shaun Jackson, SVP of Marketing at KUBRA, unravels six transformative strategies that have proven to significantly reduce call center volume while simultaneously elevating customer satisfaction to new heights.

Packed with practical insights, this episode is for anyone looking to improve their customer experience, but it’s a must-listen for those in utilities.

Get ready to explore:

• Empowerment Through Self-Service: Discover how self-service portals not only put control back into your customers' hands but also dramatically decrease the need for direct support.
• AI Advantages & Billing Clarity: Embrace the future with AI chatbots, providing instant, accurate customer support around the clock, and learn how clear, well-designed billing statements can prevent confusion and reduce call-ins.
• Proactive Communication & Payment Agility: Understand the necessity of preemptive outage communications and the flexibility of multiple payment methods – innovative solutions that can transform challenges into opportunities for customer delight.

Tune in to "Call Volume Down, Customer Happiness Up" and take the first step toward a smarter, more customer-centric future for your utility business!

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