Tips For Marketing Your CX Tools - New Podcast! May 13, 2020 The latest episode of Experience Better: The CX Podcast™ uncovers how customers are often unaware of their utility’s offerings, like mobile apps and outage maps. However, given the strong link between customer satisfaction and self-service tools, promoting these tools should be a top priority. You’ve got them, flaunt them! Listen to Alison Copeland, Senior Director of Marketing at KUBRA, explain how you can effectively market your self-service tools by: Educating your employees on the tools available and how to use them Promoting CX tools on your website, monthly bills, and social media Prioritizing your marketing by customer preferences and usage Put us in your rotation. Subscribe to hear new episodes every month on iTunes, Spotify, or wherever you stream your podcasts. We like to hear from you. Rate and review us on iTunes. Back