February 12, 2020
New Podcast Episode! The Power of Billing & Payment Choices
When it comes to billing and payments, providing your customers with a variety of ways to receive and pay their bills is key to increasing customer experience. In fact, JD Power studies have revealed that billing and payment factors can account for 20% or more of total customer satisfaction. The lesson here: not providing choices could result in disgruntled customers!
In this episode of Experience Better: The CX Podcast™, we reveal how offering billing and payment choices allows you to satisfy different customer preferences and drive up your overall customer experience.