White Papers

March 22, 2018

How Millennials Will Disrupt and Empower the Utility Industry

There are currently an estimated 80 million millennials living in the United States. These millennials,… Continue reading

Continue Reading
March 8, 2018

Conversational Bots as a Customer Service Channel

Conversational chatbots have become a hot topic in recent years for both customers and businesses.… Continue reading

Continue Reading
February 6, 2018

Breaking Down TCPA Compliance for Utility Alerts

Engaging customers with relevant information in their channel of choice is of unique importance to… Continue reading

Continue Reading
January 16, 2018

AI, Millennials, and New Competition: Trends to Watch in 2018

From increasingly elegant Artificial Intelligence solutions to more competition than ever before, the utility industry… Continue reading

Continue Reading
January 12, 2018

Is Your Payment Card Data Secure Enough?

With the acceptance of payment data, organizations must be prepared to address the risks of becoming a target for cyber-attacks and data breaches. This white paper reviews the security measures necessary to deterring these critical threats.

Continue Reading
December 22, 2017

Outage Maps: The MVP of Hurricane Season 2017

This white paper reviews the 2017 hurricane season and its impact on utility customers and communications.

Continue Reading
1 2 3 4