Demystifying J.D. Power Residential Customer Satisfaction Study

The J.D. Power’s Residential Customer Satisfaction Study has become a valuable measure for utilities focused on customer satisfaction. Yet, there is a lack of clarity around what criteria are used to compile the ratings, making it difficult for utilities to improve their scores.  

Read our white paper to discover how the following factors influence the scores: 

• Power Quality and Reliability
• Price
• Billing and Payment
• Corporate Citizenship
• Communications
• Customer Care

To read the full whitepaper, fill out the form below.