Alerts and Preference Management
Our Notifi® platform combines information about customers’ communication preferences with data from your back-office systems to automatically deliver the messages your customers want.
Some of your customers want all of the information they can get about their account, while others may only want to know when their bill is due or when you have responded to a service request. The Notifi Preference Center keeps track of each customer’s preferences and gives them a single place from which to manage all of their contacts and subscriptions.
- Mobile app push notification (available with KUBRA iMobile™)
- Pre-recorded or text-to-speech voice message
- SMS text message
Once customers enter a contact in the Notifi Preference Center and subscribe for messages, the Notifi platform keeps track of those subscriptions and sends messages automatically when something happens that the customer is interested in hearing about. The Notifi platform also supports a variety of business rules. For example, usage reports can be sent on a regular schedule or whenever a customer’s usage exceeds a threshold that customer set.
Notifi includes features that allow you to reach more of your customers than ever before. Through the Notifi platform, you can determine if customer phone numbers are landline or mobile, monitor changes in phone number ownership for deregistration to meet TCPA requirements, and enroll contacts to receive TCPA-eligible voice and SMS alerts.
Notifi lets you leverage new clarifications from the FCC that allow utilities to interact with 100% of their contacts about information “closely related to the utility service” such as outages, service interruptions, or pending disconnects.
SmartFlow™ conversation templates allow you to create automated two-way conversations that respond to customer requests with information from your back-office systems. Proactive messages can also include prompts for customer responses or links to relevant resources. If you also use KUBRA iMobile™ Apps, you can send text messages or push notifications that link customers directly to the relevant section of the mobile app.
The Notifi platform includes standard alert programs for billing, payment, outage, energy usage, and more. Because the Notifi platform is modular, you can also add new alert programs to meet your customers’ changing needs.
Secure and Scalable Implementation
The Notifi preference database and alert engines are powered by cloud computing to provide on-demand scalability, with encryption to ensure that your customers’ personal information is kept secure.