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Customer Experiences
are the Foundation of
Customer Satisfaction

From online payments to proactive alerts, web maps, mobile apps, and printed documents, we make customer experiences more efficient and impactful.

Announcement: KUBRA Storm Center 5 Outage Map Provides Crucial Insights During Dangerous Weather

What will customer experience management solutions mean to you?

Improved Customer

Exceed customer expectations by providing the timely information they need and the self-service tools they want.

Reduced Costs

Optimize operational efficiency and maximize collections with the latest payment technologies and communication channels.

Better Compliance

Ensure you’re complying with the ever-changing rules for data handling and communications with KUBRA solutions.


Provide customers the information they need about outages, billing, and payments, as well as self-service tools for managing accounts and energy usage.


Manage billing and payments and communicate more effectively with policyholders. At the same time, give your agents the information they need with alerts and document retrieval tools.


Offer tools for managing payments and reporting issues in your area. Use alerts to keep citizens informed and digital document retrieval tools to keep employees up to date.

Get to Know Our Solutions

Recent Blog Posts

Voice Continues to be a Game Changer

June 19, 2018
CTO Phil Wiser shares how KUBRA and other Hearst companies are using voice technology to shape the marketplace. I have been fascinated with voice interfaces for quite some time. Dating back to early days of head modeling vocoders and other Bell Lab attempts at a reliable voice based exchange with computers. That has changed dramatically… Continue reading

New Infographic Reveals True Impact of a Data Breach

June 13, 2018
According to SSiC analytics, businesses within the manufacturing, healthcare, and utilities industries rank among the top five industries most at risk for cyber attacks. Needless to say, that’s not great news. The impacts of a data breach are damaging to a company and its customers—and looking at these consequences square in the face is critical… Continue reading

Recent Tweets


KCP&L @KCPLConnect // 3h

Power out? Be sure to report your outage even if you think your neighbor already did. This ensures crews restore po……


KUBRA @KUBRAway // 9h

.@philwiser shares how KUBRA & other @Hearst companies are using #voice technologies to change the world.…

Avista Utilities

Avista Utilities @AvistaUtilities // 29h

Download our #outage #app for #iPhone and #Android and always be in the know if there is an outage that affects you.