As the Corona Virus Sweeps the Nation, Add a Dose of Comfort to Your KUBRA iMail™ Communications

KUBRA iMail supports multiple ways to deliver effective messages as your customers seek answers during a growing pandemic.

  • Alerts and Notifications - modify your existing system-generated emails and create new messaging with respect to COVID-19:
  1. New bill notifications
  2. Payment reminders 
  3. Waiving late payment fees
  4. Options if customers cannot pay their bill
  5. Options if customers need to disconnect
  6. Advise customers to minimize contact with utility members working in their area
  • On-Document Messaging - include messaging and imagery on transactional documents or envelopes in the form of onserts printed directly on the bill to communicate payment options and COVID-19 information.
  • Inserts - Develop physical inserts to include with mail or electronic inserts provided online to convey messages about billing, payments, and COVID-19-related information.
  • QR Code Integration - Quick Response (QR) codes can be incorporated into paper bills to direct customers to online payment channels, increase adoption of paperless billing programs, and direct customers to landing pages that deliver important FAQs or information regarding COVID-19 response.