November 20, 2019
New Podcast: How UX Impacts CX
User experience (UX) is much more than just aesthetics. It is also solving problems for customers before they even experience them. Viewing your products and services from a design perspective gives you insight into why your customers have come to you, what their goals are, and how you can make those goals attainable. Having a deep understanding of your customers allows you to design products that meet their needs in ways that improve customer experience and builds loyalty.
In this episode of Experience Better: The CX Podcast, we explore How UX Impacts CX. Specifically, how all of your design decisions influence your customers’ behaviors, opinions, and experiences.