Customer experience management software that helps drive customer satisfaction.
Streamline your billing, payment, and customer communications processes with electronic billing for auto finance companies from KUBRA. We provide customer experience management software to help auto finance companies satisfy customers. With our comprehensive suite of solutions, you and your customers will have one place to access documents, manage bills, make payments, and communicate, streamlining your customer support efforts.
Optimize the revenue lifecycle, improve operational efficiency, and enhance customer service with KUBRA’s cloud-based e-billing and self-service platform. We combine multiple e-bill delivery options for one-time or enrolled payments with customer self-service and analytics, outbound interactive messaging, and document archival and retrieval. See the key features of our billing and payment solution for the auto finance industry below:
- Secure e-bill delivery
- Flexible payment options (ACH, credit, debit)
- Personalized messaging
- Alerts and notifications
- Bill consolidation
- Self-service tools
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Allow customers to make last-minute, on-demand payments through digital, in-person, and voice channels using their preferred payment type. KUBRA enables you to accept payments from both customers enrolled in self-service and e-billing applications, and non-enrolled customers who prefer to make one-time, guest bill payments. See the benefits of the custom payment experience below:
- Enrolled or non-enrolled e-payments
- Real-time payment processing
- In-person payment solutions: self-service kiosks, retail cash, and point of sale
- Multiple payment channels
- Digital wallet payment acceptance (Apple Pay, Google Pay, PayPal, and Venmo)
- AI-integrated payment channels
- Payment reminders
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Benefit from an integrated service that provides sophisticated document production and distribution capabilities in highly secure and controlled environments. KUBRA can help enhance your targeted marketing efforts, reduce delivery times, and improve accuracy rates.
- Advanced address hygiene
- Data management tools
- Targeted messaging and marketing
- Distributed mail production and delivery
- On-demand document rendering
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Customer Notifications
Keep customers engaged and informed by delivering automated notifications directly to their mobile device or email.
- Marketing messages/promotions
- Bill reminders
- Auto loan statements
- Contact support
- FAQs
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Allow customers on the move to conveniently check their accounts directly from their mobile devices. With KUBRA mobile app solutions, your customers can access a wide range of secure features and self-service tools to help manage their healthcare needs.
- Manage account
- Make a payment
- Check balances
- Finance information
- Contact support
- FAQ links
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Let customers know where you’re located using a visual, interactive map.
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Benefits
- Increased customer satisfaction: Your customers will enjoy an omni-channel solution to handle all their auto financing bills, manage communications preferences, and make payments.
- Reduced cost: Our KUBRA programs will help you save money by streamlining workflows.
- Improved compliance: KUBRA takes compliance seriously. We are a PCI Class 1 Service Provider and SOC 3 Compliant.
- Leading-edge technology: Our payment solutions for auto finance companies use the latest technology to ensure customers can pay their bills and communicate with you easily and securely.
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