January 25, 2021
New Podcast Episode Reveals Bill Design Tips and Consumer Bill Preferences
One of the keys to improving customer satisfaction is simplifying the bill payment process as much as possible. That means well-designed bills that make finding important information easy and embracing technology to expand the ways to pay.
KUBRA recently released a new consumer preferences report that sheds light on what utilities are getting right and where there’s room for improvement when it comes to bills. Tune in to our latest episode of Experience Better: The CX Podcast™ to hear KUBRA’s Alison Copeland, Senior Director of Marketing, and Matt DeLaRosa, Graphic Designer reveal how consumers prefer to receive their utility bills and what information they want to see front and center on their statements.
Press play to discover:
- Key highlights from our new Bill Design Report
- Current consumer bill preferences
- Bill design tips for a positive customer experience