July 26, 2021
New Podcast Episode Shares Latest Citizen Billing and Payment Trends
I love paying taxes, tickets, and fines…said no one ever! So why do government agencies make it so hard to pay for their services? Citizens want to be able to pay for their government services as easily as they do for other things. But that’s just not happening, and it’s impacting citizen experiences. In fact, KUBRA research found that citizen payment experiences have remained the same or gotten slightly worse in the last two years showing there’s work to be done when it comes to making citizen payment experiences better.
In this episode of Experience Better: The CX Podcast, we chat with Troy Cope, Director, Government Services at KUBRA, about current citizen payment experiences and trends as well as how COVID-19 affected citizens’ behaviors.
Hear what citizens want from your government agency. Tune in to learn:
- How citizens currently view their experience paying for government services
- What government services do citizens want to pay for with digital solutions
- How billing and payment trends differ today from 2019
- What effect COVID-19 has had on citizens’ behaviors