April 20, 2021
New Podcast Explains Why Government Agencies Should Care About Citizen Experience
When it comes to quick, convenient, and personalized experiences companies like Amazon, Zillow, and Netflix are knocking it out of the park. As consumers get used to receiving exceptional customer experiences, they increasingly expect it from all organizations they deal with, including government agencies.
While some government agencies are already taking action by including CX in their overall mission, many haven’t even gotten started. In this episode of Experience Better: The CX Podcast™, we sit down with Richard Pickering, National Executive at KUBRA, to discuss why CX should matter to government agencies.
Join us as we answer your top questions, including:
- Why should government entities care about CX?
- What are the risks to government agencies that fail to deliver a good citizen experience?
- How can government agencies better meet citizen expectations?