February 2, 2021

The Results Are In! Browse Our Top Resources from 2020

In 2020, KUBRA continued its work as a customer experience thought-leader by producing a wealth of resources around billing and payment preferences, improving outage communications, boosting customer satisfaction, and more. Click on each image to browse our most popular content from the year.

Blogs

New Paperless Adoption Savings Calculator: What It Is and How To Use It
How Pre-Pay Programs Drive Results in an Economic Downturn
Preparedness Checklist: Experience Better, Safer Extreme Weather

Infographics

8 Reasons Why Millennials Love Pre-Pay
The Utility Customer: Then vs. Now
Outage Map Checklist: Is Your Outage Map Outdated?


White Papers

Life After the Pandemic: Preparing Utilities for the New Normal
Government Agencies Need to Make CX a Priority
KUBRA Utility Consumer Billing and Payments Report 2020

Webinars

Pre-Pay Energy: Reliable Payments in Uncertain Times
Innovation in Payments: Amazon Alexa, Facebook, Text and More
“STOP” Using Keywords and Start Having Real Conversations

Podcasts

Is Pre-Pay the Way in Uncertain Times?
Georgia Power’s Guide to Outage Communications
Achieving 50% E-Bill Adoption with the City of Sacramento

Case Studies

Golden State Water Supports Cash-Preference Customers With KUBRA Retail Cash Option
OUC Improves Outage Reporting and Communications With KUBRA Notifi and Storm Center
The City of Sacramento And KUBRA Partner For A Smooth Utility Billing System Upgrade

 

 

 

 

 

 

But that’s not all! KUBRA publishes new content each week to keep you informed. Be sure to check our Resources page for new blogs, infographics, white papers, and more.

Tags: Billing and Payments,Customer Communications,customer experience