July 14, 2020

KUBRA Enables Better Customer Experiences, Provides Over 10B Interactions

Tempe, AZ — July 14, 2020 – KUBRA, a leading provider of customer experience management solutions for some of the largest utility, insurance, and government entities, is excited to announce that its clients have just surpassed more than 10 billion interactions with their customers. All of these interactions were managed through KUBRA’s ubiquitous customer experience platform. 

“We know that interactions and communications are key for driving quality customer experiences. We’re extremely proud to work with organizations that are putting customer experiences first and making it easier for customers to do business with them,” said President and CEO Rick Watkin.

Customer interactions have steadily increased since 2016 due to the considerable efforts organizations have dedicated to providing enhanced customer experiences (CX). Utilities, for instance, have shifted to a more customer-centric  approach with 45% of utilities now having a dedicated CX department and 38% having a Chief Customer Officer (CCO) role, according to Chartwell Inc.

KUBRA client interactions: 2016 to 2020
Chart: Interactions using KUBRA solutions

Over the last five years, KUBRA has worked with clients to provide intelligent and meaningful customer experiences for all interactions facilitated by KUBRA. These interactions between organizations and customers include making payments, accepting bills, viewing maps, downloading mobile apps, sending and receiving SMS text messages, and receiving push alerts and automated calls about topics such as power outages, energy usage, and payments. 

KUBRA continues to build on its Experience Better mindset, which focuses on ensuring that its clients experience better everything–solutions, support, engineering, innovation, and more. KUBRA equips its clients with cutting-edge communication solutions so they are able to provide better experiences to their customers. To learn more about the KUBRA Experience Better philosophy, visit https://pages.kubra.com/experience-better/.

About KUBRA

KUBRA provides customer experience management solutions to some of the largest utility and government entities across North America. Our portfolio includes billing and payment, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than one billion customer experiences annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of the Hearst Corporation. Visit https://www.kubra.com for more information.