August 15, 2012

Con Edison upgrades to Storm Center 3

Con Edison, the utility company that serves 3.3 million customers in New York City and Westchester County, NY,  has upgraded  its outage map ( to the new Storm Center 3 (SC3) provided by iFactor Consulting.  SC3 is packed with changes to enhance the user experience and allow Con Edison to deliver more information to its customers on a variety of devices.  Built on Microsoft Bing Maps version 7, SC3 provides support for iPhone and Android web browsers.
This support goes beyond just “making it work.” SC3 includes pages and content that automatically optimize for the mobile device with support for dragging and pinching the map to zoom and pan, and touching the icons to see information about an outage.  SC3 also has integrated location-based APIs, so that Storm Center on a mobile device can automatically zoom to the user’s current location.
In addition to mobile support and the move to Bing Maps 7, SC3 employs enhanced data flows and formats to streamline and minimize the content for use on mobile networks. The combination of these changes will give Con Edison a great boost in page rendering times, performance, and scalability, with initial tests showing up to a 70% reduction in the data requirements for the application.

SC3 also provides enhanced clustering functionality with support for thematic clusters, which allows use of different sizes, colors, and labels to distinguish each outage cluster. “Our upgraded outage map gives our customers timely and accurate information at their fingertips 24 hours a day,” said Marilyn Caselli, Con Edison senior vice president, Customer Operations.
About Con Edison Con Edison is a subsidiary of Consolidated Edison, Inc. [NYSE: ED], one of the nation’s largest investor-owned energy companies, with approximately $13 billion in annual revenues and $40 billion in assets. The utility provides electric, gas and steam service to more than three million customers in New York City and Westchester County, New York. For additional financial, operations and customer service information, visit us on the Web at, at our green site,, or find us on Facebook at Power of Green. Con Edison Contact: Media Relations, 212-460-4111