January 18, 2018

KUBRA to Attend DistribuTECH 2018, Announces Artificial Intelligence Solution

Tempe, Arizona (January 18, 2018) — KUBRA, the leading provider of customer experience management solutions, invites attendees of DistribuTECH 2018 to visit the company on the trade show floor (Booth #1225) to receive a product demonstration of the newly released KUBRA IQ artificial intelligence solution.

KUBRA IQ takes self-service customer interactions to the next level with solutions that utilize human-like speech to help customers complete a range of tasks from paying a bill to reporting a power outage to understanding how to reduce their energy usage.

KUBRA IQ offers:

  • Natural Language Processing – Allowing customers to use everyday language instead of preset phrases or keywords when interacting in automated voice and text channels.
  • Multi-Channel Use – Meeting customers in the digital channels they use most, such as Facebook Messenger, Amazon Alexa, and text messaging.
  • Machine Learning Capabilities – Analyzing text and speech to better understand customer needs and improve interactions over time.

KUBRA President and CEO Rick Watkin explains, “KUBRA IQ embodies the next generation of self-service customer solutions, allowing them to connect with more than two billion customers in the channels they use most often. We are excited to provide utilities this opportunity to communicate faster and more conveniently, and it’s only fitting that we announce this new product at one of the most impactful utility conferences of the year.”

KUBRA anticipates an exciting response and meaningful discussions at this year’s conference. Event attendees are encouraged to stop by the Booth #1225, enter to win a Yeti cooler and scan their badge for the KUBRA-sponsored truck giveaway, and look out for the DistribuTECH video interview with KUBRA VP of Utility Solutions Brad Sileo.
To learn more about natural language processing and other upcoming utility trends, view the new KUBRA white paper: “AI, Millennials, and New Competition: Trends to Watch for in 2018.”

KUBRA provides customer experience management solutions to some of the largest utility and government entities across North America. Our portfolio includes omni-channel communications, preference management, secure payments, interactive mapping, artificial intelligence, and document composition. With more than one billion customer experiences annually, KUBRA services reach over 40 percent of U.S. households. KUBRA is an operating subsidiary of Hearst. Visit http://www.kubra.com for more information.