October 27, 2016

KUBRA Looks to Next-Gen Technologies to Improve Customer Experiences During In-House Hackathon Event

TEMPE, Arizona (October 18, 2016) — On September 29, customer experience management solution provider KUBRA hosted its first in-house hackathon event: iHack16. Thirty-five participants split into seven cross-functional teams to compete in the six-hour event with the goal of creating a solution for increasing customer-utility engagement using next-generation technologies.

“New technologies continue to permeate households across the world, creating an opportunity to leverage these technologies to create better, more integrated customer experiences for consumers,” said Andrew Leslie, chief technology officer of KUBRA. “This year’s iHack event allowed team members to step out of their everyday roles to push the limits of integrating these newer tools into the home of the future.”

First place winner, Team Umami, developed a custom Facebook Application that uses artificial intelligence to communicate via Facebook Messenger. The application allows a user to send a message to his or her utility company’s Facebook page and receive responses to questions such as “Why is my power out?” and “Do you know if my house has an outage?”

Team Loonie placed second with its adaptation of self-service KUBRA products (including bill payment) with Amazon’s Alexa AI. Third place, Team TwitterFi, adapted outage reporting and customer communications for the Twitter platform.
The event was judged by three KUBRA executives: CTO Andrew Leslie, SVP Solutions Strategy Shazir Khan, and VP Enterprise Solutions Brad Sileo.

KUBRA will look to leverage these concepts as it continues to develop leading-edge customer experiences.

KUBRA provides customer experience management solutions to some of the largest utility, insurance and government entities across North America. Our portfolio of meter-to-cash and outage communication solutions includes billing and payment, mapping, mobile apps and proactive communications solutions for customers. With more than 1 billion customer experiences annually, KUBRA provides performance-driven value to more than 550 clients every day. KUBRA is an operating subsidiary of the Hearst Corporation. Visit http://www.kubra.com for more information.