KUBRA Announces Winners of 2020 Experience Better Client Awards

Tempe, Arizona (May 6, 2020) — KUBRA, the leading provider of customer experience management solutions, announced this year’s Experience Better client award winners. Despite the cancellation of its annual iConnect Client conference, where winners are typically celebrated, KUBRA continued to honor utilities who exemplify forward-thinking and customer-centric services. This year, the following utilities received special recognition.

PacifiCorp won the Illuminating Innovation Award for the innovative enhancements it made to its mobile apps for Pacific Power and Rocky Mountain Power customers. 

The finalists in this category were:

• PSEG Long Island for adding planned outages to its outage map and launching a new map highlighting reliability improvements.
• Lincoln Electric System for its on-demand payment implementation with Retail Cash Payment solution.

Duke Energy won the Electrifying Delivery Award for its customer experience portal which included unified billing, payment, and mobile solutions.

The finalists in this category were:

• National Grid for upgrading its outage maps and pre-enrolling customers for proactive outage communications.
• Regional Water Authority for its recent payment implementation upgrade that added secure email and SMS payment options for customers.

Exelon won the Glowing Engagement Award for deploying ten new outage maps to keep customers informed of outages across its operating companies.

The finalists in this category were:

• Avista for improving customer experience by adding energy usage alerts for customers.
• Lakeland Electric for increasing customer access by implementing a Spanish text-to-speech solution for its alerts implementation.

CPS Energy won the Inspiring Energy Award for launching enhanced e-billing, on-demand payment, print and mail, and outage map solutions.

The finalists in this category were:

• Chesapeake Utilities for launching new, innovative billing and payment solutions for its operating companies.
• Eversource Energy for rapid deployment of its mobile app that offers payment, alert, and outage map tools for customers. 

Each carried out ambitious projects that led to remarkable results. KUBRA is proud to partner with these utilities to implement solutions that help improve customer experiences and drive innovation in the industry. iConnect 2021 will provide another opportunity to celebrate the efforts of these forward-looking utility companies.

About KUBRA

KUBRA provides customer experience management solutions to some of the largest utility and government entities across North America. Our portfolio includes billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of the Hearst Corporation. Visit https://www.kubra.com for more information.