December 11, 2019

KUBRA IQ™ Delivers Innovative Payment Options Using Amazon Alexa, Facebook Messenger, and More

KUBRA IQ is a trusted customer experience solution that gives customers a simpler way to pay bills and taxes and report power outages and road issues.

 

TEMPE, ARIZONA (DECEMBER 11, 2019) KUBRA, a leading provider of customer experience management solutions for some of the largest utility, insurance, and government entities, continues to innovate with convenient and personalized ways for customers to manage and pay their bills. KUBRA IQ™ natural language processing uses human-like text and speech to help customers pay their bills using Amazon Alexa, Facebook Messenger, Twitter, SMS Text, Google Assistant, and chatbots. This innovative solution increases customer satisfaction and gives customers the personalized experiences they crave.

KUBRA IQ understands commands and supports conversations and interactions that go beyond bill payments including account balance requests, voting reminders and polling locations, parking fee payments, road closure reporting, and more. Additionally, KUBRA solutions offer a wide variety of other payment options including digital, in-person, IVR, CSR-Assisted, and mail. With countless self-serve options to pay bills and report service issues, KUBRA IQ boosts customer experience and satisfaction by helping customers complete a wide range of tasks on the go.

“Customers want convenience, but not at the expense of personalized, one-of-a-kind customer experiences,” said Rick Watkin, President and CEO of KUBRA. “That’s why we developed KUBRA IQ to be an omni-channel solution that empowers customers to pay their bills and navigate their interactions with organizations through a multitude of channels that suit their unique needs. KUBRA IQ delivers automation to our clients through an experience that their customers are demanding.”

To learn more about how KUBRA IQ can transform customer payment experiences, join us for our Innovations in Payments webinar with Chartwell on January 23, 2020. Sign up today!

About KUBRA
KUBRA provides customer experience management solutions to some of the largest utility and government entities across North America. Our portfolio includes billing and payment, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than one billion customer experiences annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of the Hearst Corporation. Visit https://www.kubra.com for more information.