April 21, 2016

KUBRA and Utility Billing Data Access Working Group Release White Paper Capturing Usage, Comprehension and the Big Data Behind Billing in Canada

Mississauga, ON — April 21, 2016 —  KUBRA and the Utility Billing Data Access Working Group (UBDAWG) are pleased to release their White Paper reviewing the state of utility billing data access across Canada and the US. The paper, Transforming Energy Management in Canada, highlights problems that end-users experience under the current utility billing system, and evaluates a variety of alternatives which could enhance customers’ abilities to harness the energy management information provided by utilities.
The paper is a result of a collection of customers, utility representatives, energy market analysts, technical experts, and billing data processing stakeholders who came together as the Utility Billing Data Access Working Group. The team identified and evaluated potential solutions to the billing issues experienced by customers. The issues were highlighted in the following quote: “My organization’s biggest challenge in energy management is the lack of timely access to our utility billing data. Without it, we cannot operate as efficiently or effectively as necessary to achieve energy management and greenhouse gas emission savings.”
It is clear that a national dialogue is needed to improve the utility billing process if we want customers to become proactive in managing energy. Transforming Energy Management in Canada is just the first stage in that dialogue. For real change to occur, individuals and organizations alike need to speak up, making their voice heard in demanding easier access to their information. Learn about what can be done to make energy management easier for your organization.
To access the white paper, visit http://www.udbca.org.
KUBRA provides customer experience management solutions to some of the largest utility, insurance, financial services, government, healthcare, and communication companies across North America. Our portfolio of integrated omni-channel outsource solutions includes document print and mailing, e-billing and self-service, document management, payment solutions, and communication management tools. With over 500 clients and 1 billion customer interactions annually, KUBRA enables innovative performance-driven value to its clients every day. KUBRA is an operating subsidiary of the Hearst Corporation.