July 9, 2019
Promoting Your Self-Service Solutions
With rapidly advancing technology and increasing demands, customers of today have expectations that are higher than ever. Offering self-service solutions not only gives your customers the convenience they need, but also helps you to cut costs by allowing customers to avoid calling costly contact centers. However, just providing these solutions isn’t enough if your customers aren’t aware of them.
From taking cues from other industries to leveraging customer engagement during service issues, there are a wide range of resources you can leverage for marketing. We’ve put together some tips for promoting your self-service solutions in both an easy-to-follow flipbook, as well as a detailed white paper. Check out these resources to learn how you can effectively market your self-service solutions.