Infographics

July 9, 2019

What Type of Customer Prefers to Pay by Credit Card?

Every utility serves an array of different customer types. Some customers prefer to pay their… Continue reading

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June 27, 2019

What Citizens Want: Billing Behaviors and Attitudes

KUBRA recently surveyed over 1,000 American citizens to learn about their billing and payment preferences… Continue reading

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June 18, 2019

Field Guide: Tips for Promoting Self-Service Solutions

Promoting your self-service solutions to your customers can be a daunting task. From keeping your… Continue reading

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May 29, 2019

Shedding a Light on Incident Maps

From repeat calls to customer services lines, to truck rolls from duplicate reports of incidents,… Continue reading

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March 21, 2019

That’s a Canadian Consumer, Eh?

Outside of Canada, Canadians are known for being polite, surviving brutal winters, and loving hockey.… Continue reading

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February 27, 2019

Connecting with the Baby Boomers

Behavioral insight into your customers is a valuable instrument when enhancing customer experiences. That is… Continue reading

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