September 3, 2019

How to Draft a Superior Customer Experience Strategy

Developing and executing a comprehensive customer experience (CX) strategy is no picnic. But, given that… Continue reading

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August 8, 2019

The Top 5 Mobile App Features Your Utility Needs

When it comes to your utility‚Äôs mobile app, customers have high expectations. After all, an… Continue reading

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July 31, 2019

Making a Business Case for Utility Mobile Apps

Utilities with mobile apps have been shown to increase customer loyalty and cut costs. That’s why we made a business case for mobile apps to see if it’s the right fit for your utility. Read our infographic to check out our findings.

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July 9, 2019

What Type of Customer Prefers to Pay by Credit Card?

Every utility serves an array of different customer types. Some customers prefer to pay their… Continue reading

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June 27, 2019

What Citizens Want: Billing Behaviors and Attitudes

KUBRA recently surveyed over 1,000 American citizens to learn about their billing and payment preferences… Continue reading

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June 18, 2019

Field Guide: Tips for Promoting Self-Service Solutions

Promoting your self-service solutions to your customers can be a daunting task. From keeping your… Continue reading

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