Conversational chatbots have become a hot topic in recent years for both customers and businesses.… Continue reading
Engaging customers with relevant information in their channel of choice is of unique importance to… Continue reading
From increasingly elegant Artificial Intelligence solutions to more competition than ever before, the utility industry… Continue reading
With the acceptance of payment data, organizations must be prepared to address the risks of becoming a target for cyber-attacks and data breaches. This white paper reviews the security measures necessary to deterring these critical threats.
This white paper reviews the 2017 hurricane season and its impact on utility customers and communications.
This white paper reviews trends related to outage maps, and how utilities can leverage them… Continue reading