White Papers

March 8, 2018

Conversational Bots as a Customer Service Channel

Conversational chatbots have become a hot topic in recent years for both customers and businesses.… Continue reading

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February 6, 2018

Breaking Down TCPA Compliance for Utility Alerts

Engaging customers with relevant information in their channel of choice is of unique importance to… Continue reading

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January 16, 2018

AI, Millennials, and New Competition: Trends to Watch in 2018

From increasingly elegant Artificial Intelligence solutions to more competition than ever before, the utility industry… Continue reading

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January 12, 2018

Is Your Payment Card Data Secure Enough?

With the acceptance of payment data, organizations must be prepared to address the risks of becoming a target for cyber-attacks and data breaches. This white paper reviews the security measures necessary to deterring these critical threats.

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December 22, 2017

Outage Maps: The MVP of Hurricane Season 2017

This white paper reviews the 2017 hurricane season and its impact on utility customers and communications.

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December 12, 2017

Why Outage Maps Matter and What’s Next for Utilities

This white paper reviews trends related to outage maps, and how utilities can leverage them… Continue reading

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