Billing and Payment Trends for Insurers To Watch in 2022/2023

Customer expectations continue to reach new heights, making billing and payment innovations and streamlined communications that promote loyalty crucial to customer satisfaction. But many insurers are working with insurance billing solutions that require manual reporting, provide few options to collect funds, and have little support for digital wallets or mobile payments. 

To improve customer experience, insurers must first understand changing customer demands to keep insureds and members engaged and empowered. We recently polled over 1,100 insureds in the United States to uncover their billing and payment habits, communication preferences, and what they’re looking for in an insurance provider. 

View our infographic to learn more.

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