National Grid Launches Outage Communications Updates and Improves Customer Service

National Grid is an electricity and natural gas delivery company that connects nearly 7 million customers to vital energy sources in New York, Massachusetts, and Rhode Island. This case study reviews the updates National Grid made to its Storm Center outage map and StormText integration, and how the changes helped to improve customer service throughout its territories. This case study also reviews the results found after the newly-launched solutions were tested during a round of winter storms.

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