May 20th, 2021
Citizens Expect More From Their Government Agencies When it Comes to Digital Payments
New KUBRA research found that citizen payment experiences are almost exactly the same as they were two years ago. If they were in the excellent range back then, that would be cause for celebration, but unfortunately they’re still stuck between fair and good. Obviously there’s room for government agencies to make citizen payment experiences even better. Our research revealed that expanding access to digital payments is a huge step in the right direction!
To learn more about the citizen payment experiences with their government agencies, view the infographic here or click on the image below.