Conversational Bots as a Customer Service Channel

Conversational chatbots have become a hot topic in recent years for both customers and businesses. As the marketplace continues to grow, it becomes even more important for companies to harness this new technology and use it to communicate with their customers in a whole new channel. Our white paper discusses the rise of the chatbot, why they are such a great tool to improve both customer satisfaction and company efficiencies, and which devices they are a perfect fit for. The white paper will also give an overview of the new KUBRA IQ product, which uses artificial intelligence to provide a chatbot that integrates with Facebook Messenger, Amazon Alexa, and text messaging.

To read the full white paper, fill out the form below