The Utility Customer: Then v.s. Now

In just two short years, technology has not slowed down. The continuous progression of technology has affected consumer preferences and behavior –even when it comes to interacting with their utility. At KUBRA, we've been keeping a pulse on what your utility customers expect in regards to billing and payments. We ran an in-depth survey in 2018 and we've done it again in 2020. In this infographic, we're looking at what has changed and what has stayed the same since 2018.

To view the full infographic, click here or on the image below.