SFPUC Provides a Better Payment Experience to Underserved Customers with KUBRA’s Retail Cash Payment Solution

The San Francisco Public Utilities Commission (SFPUC) provides 24/7 water, wastewater and power services to residents and businesses in the Greater Bay area. Its mandate includes collecting and treating wastewater for the City and County of San Francisco and delivering drinking water to approximately 2.7 million people in the San Francisco Bay area.SFPUC is dedicated to providing its customers with high quality, efficient and reliable water, power, and sewer services while maintaining a commitment to environmental, community, and sustainability concerns.

By partnering with KUBRA, SFPUC was able to better serve their underserved customers with payment options that suit their specific needs. In this case study, we highlight the challenges and goals that led to this partnership, as well as the retail cash payment solution that initiated an enhanced payment experience for several SFPUC customers.