Life After the Pandemic: Preparing Utilities for the New Normal

Few events in recent history have had a greater impact on the world than the COVID-19 pandemic. It has cast a wide net, quickly spreading around the globe and bringing both large and small economies to a standstill. As economies stalled, unemployment rates skyrocketed leaving millions struggling to make ends meet. The pandemic has also forced businesses and consumers alike to shift the way they operate. This whitepaper identifies the trends that utilities need to be prepared for as everyone adapts to the new normal.

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