Do you have an omni-channel solution that increases customer engagement and satisfaction?
KUBRA solutions can help you connect with all of your customers with outage maps, proactive alerts, billing solutions, mobile apps, and more.
Customers span a wide range of behaviors and preferences, so it’s important to offer flexible, on-demand payment options. With KUBRA EZ-PAY, your customers can make payments through a multitude of channels with a variety of payment types. Whether they prefer to pay online with a credit card or in-person with cash, EZ-PAY provides an easy-to-use, secure way to pay. EZ-PAY provides real-time account and authorization tools, plus instant payment processing.
Electronic Bill Presentment
In addition to on-demand payments, many customers are interested in also seeing their bill history and setting up automated, recurring payments. With the KUBRA iDoxs® Suite, customers can view their bill across web, mobile web, secure email PDF, SMS text messaging, IVR, call center, and mobile app channels. KUBRA iDoxs also allows you to send out personalized messaging to your customers such as bill due date reminders and payment confirmations, plus gives you the ability to use targeted marketing to promote other programs and services you provide.
Document Print and Mail
Printed bills aren’t going away any time soon, and they are a great channel to connect with customers who might not be as digitally-savvy as others. With KUBRA iMail™, we compose, print, and mail out your bills from our state-of-the-art facilities across North America. In addition, iMail gives you the ability to create onsert and insert campaigns to promote your current campaigns and initiatives.
Alerts and Preference Management
With a wide customer base comes a wide variety of channel preferences. With our Notifi alerts and preference management solution, you can give your customers the alerts they want in the channels they prefer. Notifi gives your customers a single place to keep track of all their preference, and the ability to choose which types of alerts they wish to receive, whether it be alerts around outages, bill payment, or energy usage. Notifi helps keep you TCPA compliant while also sending out proactive messages to keep customers in-the-know about outages, service interruptions, or pending disconnects.
Keeping customers informed and engaged is a great way to increase customer satisfaction. KUBRA offers industry-leading utility maps to give your customers self-service solutions where they can gather information, report outages and other incidents, receive updates on power restoration, and more. KUBRA’s portfolio of mapping solutions includes outage maps, stakeholder portals, incident maps, infrastructure maps, and gas leak maps. All of our maps are easy-to-use and integrated with your backend systems to provide your customers with up-to-date and accurate information.
In recent years, artificial intelligence and natural language processing have received a lot of attention due to the success and rapid adoption of several consumer products, such as Amazon’s Alexa. As consumers become more used to interacting with technology using natural language instead of specific prompts (ie “STAT” or “PAY”), it is imperative that utilities adapt to accommodate this new customer expectation. KUBRA IQ™ is our self-service solution that uses AI and machine learning to help your customers complete a range of tasks, from paying a bill to reporting a power outage. KUBRA IQ is available in many channels, including Facebook Messenger, Amazon Alexa, Google Home, Twitter, and SMS Text Messaging.
The majority of utility customers own a smartphone, which is a great opportunity to interact with them in a channel they almost always have nearby. KUBRA iMobile™ apps help you engage your customers by providing a range of self-service tools in the palm of their hand. The apps provide customers the ability to view and pay bills, manage their account and alert preferences, view and interact with maps, and much more. Our apps are integrated with the rest of our solutions and help provide consistency for your customers across mobile and desktop channels.