Storm Center™ Outage Mapping
When the power goes out, how do your customers get restoration updates?
Interactive Outage Map
Showing information about outages on a map of your service territory helps your customers, the media, elected officials, and regulators to visualize both the challenges you face and your restoration progress. The Storm Center map automatically displays a mobile-friendly layout using HTML5, which is especially important during outages, when a mobile device may be the only way your customers can access the internet.
You choose the information you want to provide about individual outage locations and in the map’s summary tables. Share outage start times, number of customers affected, estimated restoration times, and outage causes — or pick only the data that is most important to you. The Storm Center map also includes an alert banner you can use to provide more general information about storms, overall restoration efforts, or scheduled website maintenance.
Outage Reporting and Status Tool
With our optional Outage Reporting and Status Tool, your customers can log in to view outage status information about their accounts or to report an outage at their home or business. If you also use our Notifi® Alerts and Preference Management platform, you can also give customers the option to sign up for outage alerts by email, text message, voice message, or mobile app push notification.
Additional Information Layers
Storm Center has a flexible structure that allows you to add a variety of optional layers including weather radar, regional estimated restoration time updates, and distribution locations for dry ice and water. You can also choose to include links to informational pages, FAQs, or other related web pages.
Communicate with Local Stakeholders and Regulators
The optional Storm Manager module combines municipality information on the Storm Center map with an administration tool that lets you manage information including estimated restoration times, infrastructure descriptions, and restoration schedules. You can also set up password-protected maps with additional information such as crew locations. Sharing this information with local government and regulatory agencies improves their awareness and understanding of your restoration efforts and contributes to essential community partnerships. Our KUBRA iShare™ Outage Data Publisher and Stakeholder Portal solution provides additional tools for collaborating with local stakeholders.