One of the keys to improving customer satisfaction is simplifying the bill payment process as… Continue reading
Government agencies didn’t use to face the same pressure that the private sector has to… Continue reading
Utilities tackle change their bill design for a number of reasons, including improving customer experience,… Continue reading
The COVID-19 pandemic has forced utilities to rethink how they support their customers, with many… Continue reading
It’s official! The 11th annual KUBRA iConnect Client Conference will be held October 4-6, 2021… Continue reading
To say that finance professionals have their hands full is an understatement. Day-to-day, they’re busy… Continue reading