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January 25, 2021

New Podcast Episode Reveals Bill Design Tips and Consumer Bill Preferences

One of the keys to improving customer satisfaction is simplifying the bill payment process as… Continue reading

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January 25, 2021

Public Expectations Rise Creating Need for Government Agencies to Make CX a Priority

Government agencies didn’t use to face the same pressure that the private sector has to… Continue reading

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January 7, 2021

The 2020 KUBRA Utility Bill Design Report Helps Utilities Design Customer-Centric Bills

Utilities tackle change their bill design for a number of reasons, including improving customer experience,… Continue reading

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December 17, 2020

Latest Podcast Episode Helps Utilities Prepare for 2021

The COVID-19 pandemic has forced utilities to rethink how they support their customers, with many… Continue reading

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December 15, 2020

Save the Date! iConnect 2021 Dates Announced

It’s official! The 11th annual KUBRA iConnect Client Conference will be held October 4-6, 2021… Continue reading

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December 9, 2020

Finance Professionals Key in Boosting CX in Government Agencies

To say that finance professionals have their hands full is an understatement. Day-to-day, they’re busy… Continue reading

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