Blog

December 19, 2019

New Podcast Episode! Why Chatbots Are the Future of CX

24/7 customer support. Frictionless live chat. Repetitive tasks and questions answered consistently and patiently. Who… Continue reading

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December 18, 2019

Engage Citizens Through Better Billing and Payment Options–Key Takeaways From KUBRA 2019 Citizen Report

Bringing payment and technology innovation to your local government can be challenging, especially given the… Continue reading

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December 5, 2019

5 Ways to Boost Customer Experience for IT Professionals

As an IT professional with a few years under your belt, you’ve likely seen a… Continue reading

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December 3, 2019

Stop Putting Your Citizens at Risk With a Non-Compliant Call Center

If you immediately knock on wood after telling someone your government call center has never… Continue reading

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November 20, 2019

New Podcast: How UX Impacts CX

User experience (UX) is much more than just aesthetics. It is also solving problems for… Continue reading

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November 19, 2019

The Ins and Outs of Inserts and Onserts

Digital has increasingly become the marketing darling for companies trying to reach their customers, connecting… Continue reading

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