December 7, 2015

Hydro One residents can register for proactive notifications


Hydro One customers can now register to receive proactive personalized text or email alerts about outages affecting their homes or businesses. Based on positive customer feedback after the initial pilot launch in November 2014, the utility made the service available to all of its residential customers across the province. People can register for outage alerts online at

“When customers’ lights go out, they need to know two things: that help is on the way, and when we will restore power so life can get back to normal,” said Rob Quail, Hydro One’s vice-president of customer service, in a media release Thursday. “With this service, we have the ability to reach out to our customers and provide the up-to-date information they want and need during an outage.”

Hydro One is the first utility in Canada to offer the service. Customers who register will receive alerts when an outage has been reported near their residence, as well as updates on estimated times of restoration. They will also have the ability to decide when and how they receive messages.

“Hydro One values customer relationships and understands the importance of communicating with customers,” said Shazir Khan, CEO and President of iFactor, developer of the Notifi alert system used for the notification service, in the release. “We’re glad to see the pilot program succeed and be expanded to help even more customers.”

Since launching the program, Hydro One has sent hundreds of thousands of proactive outage alerts to customers who registered and had an outage occur near their residence. The service is a part of Hydro One’s improved outage communications tools, which also includes Storm Centre, the outage map on and the company’s outage app.

For more information, view the original Chatham Daily News article here or read the full Hydro One press release here.