April 20, 2017

Indianapolis Power and Light Company Takes Self-Service to New Heights with Indoor and Outdoor Kiosks

On March 30, 2017, Indianapolis Power and Light Company (IPL) deployed new self-service kiosks at their Customer Service Center, powered by the KUBRA EZ-PAY® on-demand payment application.

In a recently published press release about the launch of their new payment solution, Rafael Sanchez, the President and CEO of IPL, spoke about the driving force behind this new implementation:

“We continuously strive to improve the overall experience for our customers. Adding payment kiosks helps us better meet the needs and expectations of our customers by offering the value of fast, easy and secure payment options.”

With this new deployment, IPL customers can use a convenient payment kiosk to make swift bill payments in under 60 seconds at the Customer Service Center during regular business hours. Their two indoor kiosks accept multiple payment methods including cash, debit or credit card, and check, and processes every payment in real-time. All a customer needs to make a quick kiosk payment is their ZIP code and IPL account number. In the coming months, new additions to the kiosk will include customer account lookup by service address or phone number, an ideal feature for those who may not have their account number on-hand.

IPL Kiosk Screen Shot

IPL Kiosk Screen

In April, IPL expanded their self-service payment solution by deploying two additional kiosks located on the exterior wall of the Customer Service Center building. The new thru-wall kiosks will be available to IPL customers beyond regular business hours and grant the convenience of making bill payments 24 hours a day, seven days a week.

From the touch screen start to the print, digital receipt, and the 60 seconds in between, IPL customers will experience a fast and simplified payment process. Customers will walk away from that IPL kiosk confident that their payment has been processed with their preferred payment type and in real-time.

IPL outdoor kiosks

IPL Outdoor Kiosks

About Indianapolis Power and Light Company

Indianapolis Power & Light Company (IPL) is part of the AES Corporation, a Fortune 200 global power company. IPL provides retail electric service to more than 490,000 residential, commercial, and industrial customers in Indianapolis, as well as portions of other Central Indiana communities surrounding Marion County. Since 1926, IPL has continued to deliver safe and reliable low-cost electricity and great service. For more information, please visit the IPL website at www.iplpower.com.