December 5, 2017

KUBRA Looks to Bot Technology During Second In-House Hackathon Event

On November 8, KUBRA hosted its second in-house hackathon event: iHack17. Seventy-five participants split into 13 cross-functional teams from KUBRA offices in Texas, Arizona, and Mississauga, Canada. Teams competed in the all-day event with the goal of creating a bot to achieve at least one of three objectives: integrate with an existing KUBRA solution, reduce the time or cost of product development, and/or bring new industry or technology trends to KUBRA markets and clients.

“New technologies continue to shape utility, government, and insurance industries,” said Rick Watkin, President and CEO of KUBRA. “As a leading solutions provider to these industries, KUBRA is in constant pursuit of developing the newest technology and aims to deliver the most innovative product offering for our clients. This year’s iHack event allowed our team to stretch their creative minds and have the collaborative space to develop new ideas.”

The first place winner, Team Witches Brew from the Mississauga office, developed a bot that uses natural language processing to allow utility customers to manage pre-pay accounts and request energy efficiency and other related tips. The bot also incorporated social and gamification-related insights.

Team Krypto from the Arizona office placed second with a bot that uses natural language processing to allow users to pay their utility bill with cryptocurrency such as Bitcoin, Monero, and Litecoin. Third place Team Magic Potion from Mississauga created an intuitive support chat bot that responds to customer queries and has the ability to learn new answers over time using artificial intelligence.