Posts tagged "customer experience"

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February 2, 2021

The Results Are In! Browse Our Top Resources from 2020

In 2020, KUBRA continued its work as a customer experience thought-leader by producing a wealth… Continue reading

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December 17, 2020

Latest Podcast Episode Helps Utilities Prepare for 2021

The COVID-19 pandemic has forced utilities to rethink how they support their customers, with many… Continue reading

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December 9, 2020

Finance Professionals Key in Boosting CX in Government Agencies

To say that finance professionals have their hands full is an understatement. Day-to-day, they’re busy… Continue reading

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November 18, 2020

Our Podcast Turns One! Listen to a Favorite Episode From the Past Year

The KUBRA podcast turns one year! To celebrate, we’re revisiting one of our most popular… Continue reading

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October 28, 2020

Georgia Power’s Guide to Outage Communications – New Podcast Episode!

Often customers only interact with their utilities about once or twice a year, and it’s… Continue reading

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October 2, 2020

New Podcast Episode! Why You Should Offer Pre-Pay Options in the Wake of COVID-19

The COVID-19 pandemic has created economic uncertainty for many consumers today, leaving utilities looking for… Continue reading

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