Posts tagged "customer experience"

What's New

November 18, 2020

Our Podcast Turns One! Listen to a Favorite Episode From the Past Year

The KUBRA podcast turns one year! To celebrate, we’re revisiting one of our most popular… Continue reading

Continue Reading
October 28, 2020

New Podcast Episode! Georgia Power’s Guide to Outage Communications

Often customers only interact with their utilities about once or twice a year, and it’s… Continue reading

Continue Reading
October 2, 2020

New Podcast Episode! Why You Should Offer Pre-Pay Options in the Wake of COVID-19

The COVID-19 pandemic has created economic uncertainty for many consumers today, leaving utilities looking for… Continue reading

Continue Reading
August 27, 2020

Insurance & the IoT–the Good, the Bad, and the Trailblazers

For many of us, grasping the rather intangible concept of the Internet of Things (IoT)… Continue reading

Continue Reading
August 20, 2020

New Podcast! Achieving a 50% E-Bill Adoption Rate with the City of Sacramento

Many of us humans are creatures of habit, which is why getting your customers to… Continue reading

Continue Reading
August 10, 2020

Paper or Paperless: No Longer a Question for the Insurance Industry

The insurance industry is well-known for its loyalty to paper. Contracts, policy statements, bills, benefit… Continue reading

Continue Reading
1 2 3 4