February 1, 2018
Webinar Recording Available: Revitalizing Print Communications with a Document Redesign
JD Power studies have revealed that billing and payment factors can account for 20 percent or more of total customer satisfaction. When was the last time your organization analyzed customer-facing print communications to optimize the experience for customers?
In our recent webinar, we discuss the changing payment landscape and customer expectations that are driving changes in customer communication channels. We’ll talk about how a bill redesign can use color, graphics, simplified information, and more to modernize and improve customer-facing invoices, dunning notices, and other print communications to offer a greater customer experience.
Plus, Atmos Energy, the country’s largest, fully-regulated, natural-gas-only distributor, reviews their recent document redesign experience and the lessons they were able to pull from the project.