Experience Better Award Winners Shine at iConnect 2024
November 12, 2024
iConnect is an annual conference hosted by KUBRA designed to bring clients together to explore technology trends, gain insights on KUBRA products, and network with industry peers. This year, 185 attendees representing 40 organizations across North America convened to discuss strategies for enhancing customer experiences. During the conference, KUBRA recognized clients for their innovative and customer-centric solutions.
Congratulations to the winners of this year’s Experience Better Awards! At this year’s iConnect, exceptional achievements in CX Breakthroughs were celebrated, recognizing projects that dared to push boundaries, reimagine customer interactions, and ignite a new standard for excellence. Each award category highlights teams and initiatives that have transformed customer experiences in groundbreaking ways, setting the bar for innovation and engagement.
The following companies were selected as award winners:
Illuminating Innovation Award
Projects that showcase the most innovative approaches.
Winner: Pacific Gas & Electric for its innovative Interactive Voice Response (IVR) enhancement project
Electrifying Delivery Award
Projects that provide outstanding or unique customer experiences.
Winner: City of Stamford for its pioneering on-demand payments implementation
Glowing Engagement Award
Projects driving exceptional levels of customer engagement
Winner: Aquarion Water Company for its transformative mobile app project
Inspiring Energy Award
Projects rapidly deployed OR using multiple KUBRA products.
Winner: JEA for its comprehensive CX project, including outage communication, mobile app, and bill print solutions
Brilliant Integration Award
Projects with extensive system migration or integration efforts.
Winner: Chesapeake Utilities Corporation for its outstanding Customer Information System (CIS) migration project
Seventeen companies were recognized as award finalists, demonstrating remarkable project outcomes. KUBRA takes great pride in partnering with these exceptional organizations, implementing solutions that enhance customer experiences and lead the way in technological advancement.
Want to see your company’s name on next year’s list of winners? Join us at iConnect 2025 in New Orleans next October for an opportunity to transform customer experiences and create your own CX Breakthroughs. The path to innovation starts here–be a part of something extraordinary!
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