May 21, 2019

KUBRA Clients Interviewed About Improving Customer Experience

Founded in 1992, KUBRA has been providing industry-leading customer experience solutions for over 25 years. 

We take great pride in our solutions, and are honored to be able to work with such great companies. For our Experience Better initiative this year, we decided to sit down with our clients and discuss with them the efforts they are undertaking to improve customer experience and satisfaction, and how KUBRA solutions have helped them in this endeavor.

We enjoyed hearing what they had to say, and think you will too! Here are some of our favorite excerpts:

  • “KUBRA has been a fantastic partner for us, and how they take the time to meet with us and really identify our needs.” – Penni McLean-Conner, Eversource Energy
  • “As we’ve enhanced our offerings for our customers, especially with our KUBRA products, we definitely have seen movement on our customer satisfaction JD Power scores.” – Kat Marden, Exelon
  • “KUBRA’s Notifi system allows us to connect with our customers…and we’ve seen a dramatic reduction in the number of calls to our call center.” – Jim Dedmon, Orlando Utilities Commission
  • “KUBRA’s EZ-PAY… we’ve had great feedback… customers are really enjoying the ease of using the online and IVR. It’s a much simpler process than what we had previously.” – Rich Brewer, Chesapeake Utilities

To hear all of the full interviews and listen to how utilities across North America have been able to use KUBRA solutions to improve customer satisfaction, visit our video library.